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The Perceptions of Consumers Regarding Online Retailers’ Ethics and Their Relationship with Consumers’ General Internet Expertise and Word of Mouth: A Preliminary Analysis
16 references·16 citing·31 second hopsampled
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A Large-Scale Exploratory Empirical Study (2005)Are the Drivers and Role of O…E-S-QUAL (2004)E-S-QUALeTailQ: dimensionalizing, measuring and predicting etail quality (2003)eTailQ: dimensionalizing, mea…E-LOYALTY: YOUR SECRET WEAPON ON THE WEB (2003)E-LOYALTY: YOUR SECRET WEAPON…Customer satisfaction and loyalty in online and offline environments (2003)Customer satisfaction and loy…A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)A Critical Review of Construc…The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents (2001)The Measurement of Word-of-Mo…Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty Judgments (2000)Agency and Trust Mechanisms i…Relationship Marketing in Consumer Markets: Antecedents and Consequences (1995)Relationship Marketing in Con…Marketing Research: An Applied Orientation (1994)Marketing Research: An Applie…LISREL 7 : user's reference guide (1989)LISREL 7 : user's reference g…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)The Market for "Lemons": Qual…E-Commerce and Consumer Protection in India: The Emerging Trend (2021)E-Commerce and Consumer Prote…The Effect of Consumer Perceptions of the Ethics of Retailers on Purchase Behavior and Word-of-Mouth: The Moderating Role of Ethical Beliefs (2020)The Effect of Consumer Percep…Do ethics drive value co-creation on digital sharing economy platforms? (2020)Do ethics drive value co-crea…The Role of Ethical Perceptions in Consumers’ Participation and Value Co-creation on Sharing Economy Platforms (2019)The Role of Ethical Perceptio…Initial trust and intentions to buy: The effect of vendor-specific guarantees, customer reviews and the role of online shopping experience☆ (2017)Initial trust and intentions …E-commerce Ethics and Its Impact on Buyer Repurchase Intentions and Loyalty: An Empirical Study of Small and Medium Egyptian Businesses (2017)E-commerce Ethics and Its Imp…E-retailing ethics and its impact on customer satisfaction and repurchase intention (2016)E-retailing ethics and its im…Consumers' Perceptions of Online and Offline Retailer Deception: A Moderated Mediation Analysis (2016)Consumers' Perceptions of Onl…Understanding Privacy Online: Development of a Social Contract Approach to Privacy (2015)Understanding Privacy Online:…Factors affecting attitudes and behavioural intention towards social networking advertising: a case of Facebook users in South Korea (2015)Factors affecting attitudes a…Ethical perspectives on e-commerce: an empirical investigation (2014)Ethical perspectives on e-com…The Influence of Consumers’ Cognitive and Psychographic Traits on Perceived Deception: A Comparison Between Online and Offline Retailing Contexts (2013)The Influence of Consumers’ C…Online shoppers’ perceptions of e‐retailers’ ethics, cultural orientation, and loyalty (2013)Online shoppers’ perceptions …How young, technical consumers assess online WOM credibility (2011)How young, technical consumer…Friends, Fans, and Followers: Do Ads Work on Social Networks? (2011)Friends, Fans, and Followers:…Consumers' perceptions of online ethics and its effects on satisfaction and loyalty (2011)Consumers' perceptions of onl…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Customer perceptions of e‐service quality in online shopping (2005)Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)From e-commerce to social commerce: A close look at design features (2012)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Partial Least Squares Structural Equation Modeling: Rigorous Applications, Better Results and Higher Acceptance (2013)Partial least squares structural equation modeling (PLS-SEM) (2014)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Alternative Ways of Assessing Model Fit (1992)An Updated and Streamlined Technology Readiness Index (2014)Understanding Customer Experience Throughout the Customer Journey (2016)Significance tests and goodness of fit in the analysis of covariance structures. (1980)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)A Brand Loyalty Model Involving Cognitive, Affective, and Conative Brand Loyalty and Customer Satisfaction (2003)Tourism routes as a tool for the economic development of rural areas—vibrant hope or impossible dream? (2003)The Role of Networks in Small and Medium-Sized Enterprise Innovation and Firm Performance (2012)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)PLS-SEM: Indeed a Silver Bullet (2011)lavaan : An R Package for Structural Equation Modeling (2012)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)The Evolution of Cooperation (1981)Corporate financing and investment decisions when firms have information that investors do not have (1984)The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation (1991)Survey research in operations management: a process‐based perspective (2002)A Systems Approach to Conduct an Effective Literature Review in Support of Information Systems Research (2006)Consensus measurement in Delphi studies (2012)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)
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References

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  • 2004E-S-QUAL3,962 cited
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  • 2003eTailQ: dimensionalizing, measuring and predicting etail quality2,295 cited
  • 2003E-LOYALTY: YOUR SECRET WEAPON ON THE WEB2,084 cited
  • 1995Relationship Marketing in Consumer Markets: Antecedents and Consequences1,757 cited
  • 2000Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty Judgments1,629 cited
  • 2001The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents1,583 cited
  • 2003Customer satisfaction and loyalty in online and offline environments

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1,560 cited
  • 2005Are the Drivers and Role of Online Trust the Same for All Web Sites and Consumers? A Large-Scale Exploratory Empirical Study1,479 cited
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    • 2015Understanding Privacy Online: Development of a Social Contract Approach to Privacy189 cited
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    • 2017E-commerce Ethics and Its Impact on Buyer Repurchase Intentions and Loyalty: An Empirical Study of Small and Medium Egyptian Businesses144 cited
    • 2019The Role of Ethical Perceptions in Consumers’ Participation and Value Co-creation on Sharing Economy Platforms143 cited
    • 2011Consumers' perceptions of online ethics and its effects on satisfaction and loyalty135 cited
    • 2011How young, technical consumers assess online WOM credibility135 cited
    • 2017Initial trust and intentions to buy: The effect of vendor-specific guarantees, customer reviews and the role of online shopping experience☆129 cited
    • 2016Consumers' Perceptions of Online and Offline Retailer Deception: A Moderated Mediation Analysis115 cited
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    • 2013Online shoppers’ perceptions of e‐retailers’ ethics, cultural orientation, and loyalty101 cited
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    • 2020Do ethics drive value co-creation on digital sharing economy platforms?85 cited