References

• 2002The grateful disposition: A conceptual and empirical topography.3,662 cited
• 1995Relationship Marketing of Services--Growing Interest, Emerging Perspectives3,167 cited
• 1998Relational Benefits in Services Industries: The Customer's Perspective2,347 cited
• 2002Understanding Relationship Marketing Outcomes2,299 cited
• 2001Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration2,080 cited
• 2004Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context1,829 cited
• 1995Relationship Marketing in Consumer Markets: Antecedents and Consequences1,757 cited
• 2004The Price is Unfair! A Conceptual Framework of Price Fairness Perceptions1,473 cited
• 1993Loyalty-based management.1,317 cited
• 2003Consumer Perceptions of Price (Un)Fairness1,077 cited
• 1995Building Service Relationships: It's all about Promises1,037 cited
• 2009The Role of Customer Gratitude in Relationship Marketing912 cited
• 2002Why customers stay: measuring the underlying dimensions of services switching costs and managing their differential strategic outcomes908 cited
• 1993An Examination of the Effect of Product Performance on Brand Reputation, Satisfaction and Loyalty893 cited