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The effect of interactive marketing on commercial customer satisfaction in international financial markets
16 references·2 citing·40 second hop
The effect of interactive marketing on commercial customer satisfaction in international financial markets (1995)The effect of interactive marketing on co…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Service encounters and service relationships: Implications for research (1990)Service encounters and servic…Customer participation in service production and delivery. (1990)Customer participation in ser…Postpurchase communications by consumers (1989)Postpurchase communications b…Response Determinants in Satisfaction Judgments (1988)Response Determinants in Sati…Service Positioning through Structural Change (1987)Service Positioning through S…Moments of Truth (1987)Moments of TruthExpectations and Norms in Models of Consumer Satisfaction (1987)Expectations and Norms in Mod…Clients as "Partial" Employees of Service Organizations: Role Development in Client Participation (1986)Clients as "Partial" Employee…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Consumer Reactions to Product Failure: An Attributional Approach (1984)Consumer Reactions to Product…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…A Service‐Orientated Approach to Marketing of Services (1978)A Service‐Orientated Approach…Product Performance and Consumer Satisfaction: A New Concept (1976)Product Performance and Consu…Linking improvisational behavior to customer satisfaction: the relational dynamics (2019)Linking improvisational behav…Effect of relationship building and constraint‐based factors on business buyers' relationship continuity intention (2011)Effect of relationship buildi…Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Developing Buyer-Seller Relationships (1987)The antecedents and consequences of trust in online-purchase decisions (2002)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)Forty-five years of Journal of Business Research: A bibliometric analysis (2019)Breaking Free from Product Marketing (1977)Designing services that deliver (1984)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Customer satisfaction, customer retention, and market share (1993)River Magic: Extraordinary Experience and the Extended Service Encounter (1993)Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)Advertising as Information (1974)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)An Information Processing Theory of Consumer Choice (1979)Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study (1983)An attributional theory of achievement motivation and emotion. (1985)Corporate social responsibility and consumers' attributions and brand evaluations in a product–harm crisis (2004)Word of mouth and interpersonal communication: A review and directions for future research (2014)Hedonic Consumption: Emerging Concepts, Methods and Propositions (1982)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)Customer delight: Foundations, findings, and managerial insight (1997)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)An Investigation into the Determinants of Customer Satisfaction (1982)The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1988Response Determinants in Satisfaction Judgments1,685 cited
  • 1984Consumer Reactions to Product Failure: An Attributional Approach1,353 cited
  • 1987Expectations and Norms in Models of Consumer Satisfaction1,166 cited
  • 1990Service encounters and service relationships: Implications for research930 cited
  • 1987Service Positioning through Structural Change928 cited
  • 1990Customer participation in service production and delivery.759 cited
  • 1986Clients as "Partial" Employees of Service Organizations: Role Development in Client Participation705 cited
  • 1976Product Performance and Consumer Satisfaction: A New Concept628 cited
  • 1987Moments of Truth614 cited
  • 1978A Service‐Orientated Approach to Marketing of Services551 cited

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  • 1989Postpurchase communications by consumers513 cited
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    • 2011Effect of relationship building and constraint‐based factors on business buyers' relationship continuity intention22 cited
    • 2019Linking improvisational behavior to customer satisfaction: the relational dynamics16 cited