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A comparison of attitude, personality, and knowledge predictors of service-oriented organizational citizenship behaviors.

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References

1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
1983Measuring individual differences in empathy: Evidence for a multidimensional approach.10,260 cited
1986Perceived organizational support.7,053 cited
1980A multidimensional approach to individual differences in empathy4,712 cited
2017Perceived Organizational Support4,398 cited
1983Organizational citizenship behavior: Its nature and antecedents.3,829 cited
1991Relationship between organizational justice and organizational citizenship behaviors: Do fairness perceptions influence employee citizenship?3,420 cited
1961Pattern and growth in personality3,361 cited
1993Emotional Labor in Service Roles: The Influence of Identity3,271 cited
1995A META‐ANALYTIC REVIEW OF ATTITUDINAL AND DISPOSITIONAL PREDICTORS OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR3,226 cited
1990Perceived organizational support and employee diligence, commitment, and innovation.3,064 cited
1983Job Satisfaction and the Good Soldier: The Relationship Between Affect and Employee "Citizenship".2,838 cited
1993Expanding the Criterion Domain to Include Elements of Contextual Performance2,797 cited
1972A measure of emotional empathy12,359 cited

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1986

Prosocial Organizational Behaviors

2,093 cited

1988Communication and Control Processes in the Delivery of Service Quality2,030 cited

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