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The Importance of Quality, Satisfaction, Trust, and Image in Relation to Rural Tourist Loyalty
16 references·16 citing·32 second hopsampled
The Importance of Quality, Satisfaction, Trust, and Image in Relation to Rural Tourist Loyalty (2008)The Importance of Quality, Satisfaction, …Reliability and Validity Assessment (2011)Reliability and Validity Asse…A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study (2003)A Partial Least Squares Laten…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Use of partial least squares (PLS) in strategic management research: a review of four recent studies (1999)Use of partial least squares …The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Review of Psychometric theory (2nd ed.). (1979)Review of Psychometric theory…Reliability and Validity Assessment (1979)Reliability and Validity Asse…Principles of Marketing (1972)Principles of MarketingMake It Memorable: Tourism Experience, Fun, Recommendation and Revisit Intentions of Chinese Outbound Tourists (2020)Make It Memorable: Tourism Ex…The Influence of Destination Image on Tourist Loyalty and Intention to Visit: Testing a Multiple Mediation Approach (2019)The Influence of Destination …How do tourists' attribution of destination social responsibility motives impact trust and intention to visit? The moderating role of destination reputation (2019)How do tourists' attribution …Hotel image and reputation on building customer loyalty: An empirical study in Macau (2019)Hotel image and reputation on…Understanding tourism loyalty: Horizontal vs. destination loyalty (2017)Understanding tourism loyalty…The dimensions of rural tourism experience: impacts on arousal, memory, and satisfaction (2017)The dimensions of rural touri…The influence of destination image and tourist satisfaction on tourist loyalty: a case study of Chinese tourists in Korea (2016)The influence of destination …eWOM effects on hotel booking intentions, attitudes, trust, and website perceptions (2015)eWOM effects on hotel booking…The role of the rural tourism experience economy in place attachment and behavioral intentions (2014)The role of the rural tourism…Consumer trust in tourism and hospitality: A review of the literature (2014)Consumer trust in tourism and…The effect of atmospheric cues and involvement on pleasure and relaxation: The spa hotel context (2013)The effect of atmospheric cue…DEVELOPING DESTINATION LOYALTY: THE CASE OF HAINAN ISLAND (2013)DEVELOPING DESTINATION LOYALT…The impact of destination source credibility on destination satisfaction: The mediating effects of destination attachment and destination image (2012)The impact of destination sou…Examining the Effect of Tour Guide Performance, Tourist Trust, Tourist Satisfaction, and Flow Experience on Tourists' Shopping Behavior (2012)Examining the Effect of Tour …The Relationships of Destination Image, Satisfaction, and Behavioral Intentions: An Integrated Model (2010)The Relationships of Destinat…Corporate reputation, satisfaction, delight, and loyalty towards rural lodging units in Portugal (2010)Corporate reputation, satisfa…Strategic Management and Marketing in the Service Sector (1984)Evolving to a New Dominant Logic for Marketing (2003)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Testing Structural Equation Models. (1994)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Trust and TAM in Online Shopping: An Integrated Model1 (2003)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding Customer Experience Throughout the Customer Journey (2016)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1979Review of Psychometric theory (2nd ed.).11,425 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1999Use of partial least squares (PLS) in strategic management research: a review of four recent studies7,307 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 2003A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study6,477 cited
  • 1979Reliability and Validity Assessment5,882 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited

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1972
Principles of Marketing
5,587 cited
  • 2011Reliability and Validity Assessment5,040 cited
  • Cited by

    • 2015eWOM effects on hotel booking intentions, attitudes, trust, and website perceptions628 cited
    • 2014The role of the rural tourism experience economy in place attachment and behavioral intentions607 cited
    • 2010The Relationships of Destination Image, Satisfaction, and Behavioral Intentions: An Integrated Model482 cited
    • 2012The impact of destination source credibility on destination satisfaction: The mediating effects of destination attachment and destination image425 cited
    • 2013DEVELOPING DESTINATION LOYALTY: THE CASE OF HAINAN ISLAND340 cited
    • 2010Corporate reputation, satisfaction, delight, and loyalty towards rural lodging units in Portugal325 cited
    • 2020Make It Memorable: Tourism Experience, Fun, Recommendation and Revisit Intentions of Chinese Outbound Tourists277 cited
    • 2016The influence of destination image and tourist satisfaction on tourist loyalty: a case study of Chinese tourists in Korea273 cited
    • 2019How do tourists' attribution of destination social responsibility motives impact trust and intention to visit? The moderating role of destination reputation272 cited
    • 2012Examining the Effect of Tour Guide Performance, Tourist Trust, Tourist Satisfaction, and Flow Experience on Tourists' Shopping Behavior241 cited
    • 2017The dimensions of rural tourism experience: impacts on arousal, memory, and satisfaction239 cited
    • 2017Understanding tourism loyalty: Horizontal vs. destination loyalty239 cited
    • 2019The Influence of Destination Image on Tourist Loyalty and Intention to Visit: Testing a Multiple Mediation Approach197 cited
    • 2014Consumer trust in tourism and hospitality: A review of the literature195 cited
    • 2013The effect of atmospheric cues and involvement on pleasure and relaxation: The spa hotel context177 cited
    • 2019Hotel image and reputation on building customer loyalty: An empirical study in Macau175 cited