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The Effect of Information Satisfaction and Relational Benefit on Consumers' Online Shopping Site Commitments

16 references·16 citing·40 second hopsampled

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References

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1998Relational Benefits in Services Industries: The Customer's Perspective2,347 cited
2002

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Customer loyalty in e-commerce: an exploration of its antecedents and consequences

2,339 cited

1997Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces2,234 cited

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