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Effects of Extrinsic Attributes on Perceived Quality, Customer Value, and Behavioral Intentions in B2B Settings: A Comparison Across Goods and Service Industries
16 references·16 citing·37 second hopsampled
Effects of Extrinsic Attributes on Perceived Quality, Customer Value, and Behavioral Intentions in B2B Settings: A Comparison Across Goods and Service Industries (2004)Effects of Extrinsic Attributes on Percei…Advances in Consumer Research (2025)Advances in Consumer ResearchWhy Some New Products are More Successful than Others (2001)Why Some New Products are Mor…Consumer Value: A Framework for Analysis and Research (1999)Consumer Value: A Framework f…Customer value: The next source for competitive advantage (1997)Customer value: The next sour…The loyalty effect: The hidden force behind growth, profits, and lasting value (1996)The loyalty effect: The hidde…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…‘Building Strong Brands’ (1996)‘Building Strong Brands’Building Strong Brands (1995)Building Strong BrandsPrice, Product Information, and Purchase Intention: An Empirical Study (1994)Price, Product Information, a…Zero defections: quality comes to services. (1990)Zero defections: quality come…The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…The Effect of Price, Brand Name, and Store Name on Buyers' Perceptions of Product Quality: An Integrative Review (1989)The Effect of Price, Brand Na…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…A Model of Industrial Buyer Behavior (1973)A Model of Industrial Buyer B…Industrial buying and creative marketing (1967)Industrial buying and creativ…Are organizational buyers rational? Using price heuristics in functional risk judgment (2019)Are organizational buyers rat…Total value in business relationships: exploring the link between power and value appropriation (2018)Total value in business relat…Violations of rational choice principles in pricing decisions (2015)Violations of rational choice…Examining the application of behavioral price research in business-to-business markets (2015)Examining the application of …Entrepreneurial Orientation and Service Innovation on Consumer Response: A B&B Case (2015)Entrepreneurial Orientation a…Perceived value of service innovation: a conceptual framework (2014)Perceived value of service in…Perceived value in B2B and B2C (2014)Perceived value in B2B and B2CIn search for the added value of FM: what we know and what we need to learn (2012)In search for the added value…Customer Perceptions of Value: Case of Retail Banking (2012)Customer Perceptions of Value…Value and risk in business-to-business e-banking (2011)Value and risk in business-to…A conceptualisation of supplier‐perceived value (2011)A conceptualisation of suppli…Refining value-based differentiation in business relationships: A study of the higher order relationship building blocks that influence behavioural intentions (2010)Refining value-based differen…Quality, value, satisfaction and loyalty amongst race groups: A study of customers in the South African fast food industry (2010)Quality, value, satisfaction …Value delivery and value-based pricing in industrial markets (2008)Value delivery and value-base…Satisfaction in performing arts: the role of value? (2008)Satisfaction in performing ar…The Perceived Image of Service Cooperatives: An Investigation in Canada and Mexico (2006)The Perceived Image of Servic…Society and the Adolescent Self-Image (1965)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Prospect theory: An analysis of decision under risk (1988)Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour (2005)Value-based Adoption of Mobile Internet: An empirical investigation (2005)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Organizational Strategy, Structure, and Process (1978)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Market Orientation: Antecedents and Consequences (1993)The Capabilities of Market-Driven Organizations (1994)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)Information and Consumer Behavior (1970)The nature of human values (1973)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)The Company and the Product: Corporate Associations and Consumer Product Responses (1997)Strategic Brand Management: Building, Measuring, and Managing Brand Equity. (2000)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)A National Customer Satisfaction Barometer: The Swedish Experience (1992)Whence Consumer Loyalty? (1999)Market Orientation: Antecedents and Consequences (1993)The Comparative Advantage Theory of Competition (1995)Intellectual capital: an exploratory study that develops measures and models (1998)Consumer perceived value: The development of a multiple item scale (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Building Brand Community (2002)The Effect of Corporate Social Responsibility on Customer Donations to Corporate-Supported Nonprofits (2004)CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting (2021)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Bibliometric Methods in Management and Organization (2014)
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References

  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 2025Advances in Consumer Research13,264 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1990The Effect of a Market Orientation on Business Profitability7,973 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 1997Customer value: The next source for competitive advantage4,662 cited
  • 1995Building Strong Brands4,432 cited
  • 1990The Effect of a Market Orientation on Business Profitability4,254 cited
  • 1996‘Building Strong Brands’2,120 cited
  • 1999Consumer Value: A Framework for Analysis and Research1,527 cited
  • 2001Why Some New Products are More Successful than Others1,470 cited
  • 1989The Effect of Price, Brand Name, and Store Name on Buyers' Perceptions of Product Quality: An Integrative Review1,461 cited
  • 1996The loyalty effect: The hidden force behind growth, profits, and lasting value1,430 cited
  • 1994Price, Product Information, and Purchase Intention: An Empirical Study1,005 cited
  • 1967Industrial buying and creative marketing994 cited

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1973
A Model of Industrial Buyer Behavior
883 cited

Cited by

  • 2014Perceived value in B2B and B2C89 cited
  • 2008Satisfaction in performing arts: the role of value?86 cited
  • 2012In search for the added value of FM: what we know and what we need to learn86 cited
  • 2011Value and risk in business-to-business e-banking63 cited
  • 2015Violations of rational choice principles in pricing decisions55 cited
  • 2010Quality, value, satisfaction and loyalty amongst race groups: A study of customers in the South African fast food industry55 cited
  • 2014Perceived value of service innovation: a conceptual framework50 cited
  • 2011A conceptualisation of supplier‐perceived value45 cited
  • 2008Value delivery and value-based pricing in industrial markets44 cited
  • 2006The Perceived Image of Service Cooperatives: An Investigation in Canada and Mexico42 cited
  • 2010Refining value-based differentiation in business relationships: A study of the higher order relationship building blocks that influence behavioural intentions41 cited
  • 2015Examining the application of behavioral price research in business-to-business markets39 cited
  • 2012Customer Perceptions of Value: Case of Retail Banking39 cited
  • 2019Are organizational buyers rational? Using price heuristics in functional risk judgment38 cited
  • 2015Entrepreneurial Orientation and Service Innovation on Consumer Response: A B&B Case34 cited
  • 2018Total value in business relationships: exploring the link between power and value appropriation30 cited