Employee empowerment: A guest-driven leadership strategy

Rhett Andrew Brymer

97 citations0/0 files storedCornell Hotel and Restaurant Administration Quarterly

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Management and Organizational Practices Employee Performance and Management Leadership and Management in Organizations

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Employee empowerment is an all-inclusive management philosophy that gives line employees the express authority to make decisions on the spot to resolve guest problems and complaints. Empowerment st...

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1978Men and Women of the Corporation.1987Moments of Truth

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2013The development and validation of the Incivility from Customers Scale.1997Relational quality in service encounters 2016The Effects of Psychological Empowerment on Job Satisfaction and Job Performance of Tourist Guides 2008Psychological Climate and Psychological Empowerment: An Exploration in a Luxury UK Hotel Group 1992Empowerment: Trust vs. control 2005Key attributes of internal service recovery strategies as perceived by frontline food service employees 2009The Influence of Psychological Empowerment on Overall Job Satisfaction of Front Office Receptionists 2019The impact of management control systems on organisational change and performance in the public sector

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