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Employee empowerment: A guest-driven leadership strategy

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References

1978Men and Women of the Corporation.7,288 cited
1987Moments of Truth614 cited

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2013The development and validation of the Incivility from Customers Scale.191 cited
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2016The Effects of Psychological Empowerment on Job Satisfaction and Job Performance of Tourist Guides58 cited
2008Psychological Climate and Psychological Empowerment: An Exploration in a Luxury UK Hotel Group53 cited
1992Empowerment: Trust vs. control53 cited
2005Key attributes of internal service recovery strategies as perceived by frontline food service employees48 cited
2009The Influence of Psychological Empowerment on Overall Job Satisfaction of Front Office Receptionists42 cited
2019The impact of management control systems on organisational change and performance in the public sector38 cited
2010Do employees' feelings really matter in service‐quality management?31 cited
1991Targeting service to your customer31 cited
2015Revisiting the impact of perceived empowerment on job performance: Results from front-line employees28 cited
1997A market‐driven approach to business development and service improvement in the hospitality industry26 cited

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2020Gönen Termal Turizm Merkezindeki Otel İşletmelerinde Personel Güçlendirme ve Yaratıcılık İlişkisine Yönelik Bir Uygulama1 cited