References

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• 1989Structural Equations with Latent Variables17,500 cited
• 1991Structural Equations with Latent Variables.17,443 cited
• 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
• 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited
• 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
• 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
• 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
• 1992The Use of Pledges to Build and Sustain Commitment in Distribution Channels3,430 cited
• 1995Relationship Marketing of Services--Growing Interest, Emerging Perspectives3,167 cited
• 1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
• 1996Applications of structural equation modeling in marketing and consumer research: A review2,550 cited
• 1997Customers' motivations for maintaining relationships with service providers1,604 cited
• 1995Building Service Relationships: It's all about Promises1,037 cited
• 1987Effects of Relationship Marketing on Satisfaction, Retention, and Prices in the Life Insurance Industry