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Managing and measuring value co-creation in business-to-business relationships
16 references·16 citing·30 second hopsampled
Managing and measuring value co-creation in business-to-business relationships (2012)Managing and measuring value co-creation …Value co-creation in service logic: A critical analysis (2011)Value co-creation in service …Closing the Marketing Capabilities Gap (2011)Closing the Marketing Capabil…Expanding understanding of service exchange and value co-creation: a social construction approach (2010)Expanding understanding of se…Service, value networks and learning (2009)Service, value networks and l…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Managing the co-creation of value (2007)Managing the co-creation of v…The Service-dominant Logic of Marketing: Dialog, Debate, and Directions (2006)The Service-dominant Logic of…Value-Based Differentiation in Business Relationships: Gaining and Sustaining Key Supplier Status (2005)Value-Based Differentiation i…Responsive and Proactive Market Orientation and New‐Product Success* (2004)Responsive and Proactive Mark…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Handbook of Organizational Behavior (2001)Handbook of Organizational Be…Qualitative Data Analysis: An Expanded Sourcebook (1994)Qualitative Data Analysis: An…Case Study Research: Design and Methods (1991)Case Study Research: Design a…Handbook of Organizational Behavior (1988)Handbook of Organizational Be…The design of work teams (1987)The design of work teamsCase Study Research: Design and Methods (1984)Case Study Research: Design a…Sustainability in the beer and pub industry during the COVID-19 period: An emerging new normal (2021)Sustainability in the beer an…More is not always better: The impact of value co‐creation fit on B2B and B2C customer satisfaction (2021)More is not always better: Th…From customer value co-creation behaviour to customer perceived value (2021)From customer value co-creati…An ecosystem perspective synthesis of co-creation research (2021)An ecosystem perspective synt…Investigating the Role of Customer Co-Creation Behavior on Social Media Platforms in Rendering Innovative Services (2020)Investigating the Role of Cus…Interorganizational cooperation and supplier performance in high-technology supply chains (2020)Interorganizational cooperati…A Conceptual Framework for Value Co-Creation in Service Enterprises (Case of Tourism Agencies) (2019)A Conceptual Framework for Va…Initiating value co-creation: Dealing with non-receptive customers (2018)Initiating value co-creation:…Experience Value Cocreation on Destination Online Platforms (2017)Experience Value Cocreation o…Determinants of services co-creation with business customers (2017)Determinants of services co-c…Using external knowledge to improve organizational innovativeness: understanding the knowledge leveraging process (2016)Using external knowledge to i…The extended enterprise: a decade later (2016)The extended enterprise: a de…Ten years of value cocreation: An integrative review (2016)Ten years of value cocreation…Interpartner learning, dependence asymmetry and radical innovation in customer-supplier relationships (2016)Interpartner learning, depend…Dix ans de co-création de valeur : une revue intégrative (2016)Dix ans de co-création de val…Antecedents to value diminution (2016)Antecedents to value diminuti…The reflective practitioner: How professionals think in action (1984)The Reflective Practitioner: How Professionals Think in Action (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer Engagement (2011)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Value co-creation: concept and measurement (2014)Service Research Priorities in a Rapidly Changing Context (2015)Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment? (2016)Service-dominant logic: reactions, reflections and refinements (2006)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)The Social Psychology of Organizations. (1979)RELATIONS BETWEEN WORK GROUP CHARACTERISTICS AND EFFECTIVENESS: IMPLICATIONS FOR DESIGNING EFFECTIVE WORK GROUPS (1993)Teams in Organizations: From Input-Process-Output Models to IMOI Models (2004)On the meaning of work: A theoretical integration and review (2010)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)Institutions and axioms: an extension and update of service-dominant logic (2015)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)Three Approaches to Qualitative Content Analysis (2005)Using thematic analysis in psychology (2006)The qualitative content analysis process (2008)Core capabilities and core rigidities: A paradox in managing new product development (1992)What Makes Teams Work: Group Effectiveness Research from the Shop Floor to the Executive Suite (1997)Psychological Safety and Learning Behavior in Work Teams (1999)Theory Building From Cases: Opportunities And Challenges (2007)Qualitative Case Study Methodology: Study Design and Implementation for Novice Researchers (2015)
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References

  • 1984Case Study Research: Design and Methods81,948 cited
  • 1994Qualitative Data Analysis: An Expanded Sourcebook48,401 cited
  • 1991Case Study Research: Design and Methods39,535 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 2007Managing the co-creation of value3,467 cited
  • 1988Handbook of Organizational Behavior2,185 cited
  • 1987The design of work teams2,152 cited
  • 2006The Service-dominant Logic of Marketing: Dialog, Debate, and Directions1,671 cited
  • 2011Value co-creation in service logic: A critical analysis1,592 cited
  • 2004Responsive and Proactive Market Orientation and New‐Product Success*1,465 cited
  • 2010Expanding understanding of service exchange and value co-creation: a social construction approach1,426 cited
  • 2001Handbook of Organizational Behavior1,362 cited
  • 2011Closing the Marketing Capabilities Gap1,078 cited
  • 2009Service, value networks and learning983 cited
  • 2005Value-Based Differentiation in Business Relationships: Gaining and Sustaining Key Supplier Status

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896 cited

Cited by

  • 2017Experience Value Cocreation on Destination Online Platforms199 cited
  • 2016Ten years of value cocreation: An integrative review146 cited
  • 2016Antecedents to value diminution146 cited
  • 2019A Conceptual Framework for Value Co-Creation in Service Enterprises (Case of Tourism Agencies)76 cited
  • 2020Investigating the Role of Customer Co-Creation Behavior on Social Media Platforms in Rendering Innovative Services72 cited
  • 2021An ecosystem perspective synthesis of co-creation research61 cited
  • 2016The extended enterprise: a decade later60 cited
  • 2021More is not always better: The impact of value co‐creation fit on B2B and B2C customer satisfaction59 cited
  • 2016Using external knowledge to improve organizational innovativeness: understanding the knowledge leveraging process58 cited
  • 2021Sustainability in the beer and pub industry during the COVID-19 period: An emerging new normal57 cited
  • 2016Dix ans de co-création de valeur : une revue intégrative55 cited
  • 2020Interorganizational cooperation and supplier performance in high-technology supply chains55 cited
  • 2021From customer value co-creation behaviour to customer perceived value54 cited
  • 2016Interpartner learning, dependence asymmetry and radical innovation in customer-supplier relationships54 cited
  • 2017Determinants of services co-creation with business customers53 cited
  • 2018Initiating value co-creation: Dealing with non-receptive customers51 cited