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Consumer sophistication and the role of emotion on satisfaction judgments within credence services
16 references·0 citing·38 second hop
Consumer sophistication and the role of emotion on satisfaction judgments within credence services (2007)Consumer sophistication and the role of e…The Interpretation of Cultures (2017)The Interpretation of CulturesThe Fact of Fiction in Organizational Ethnography (2017)The Fact of Fiction in Organi…The Role of Cognition and Affect in the Formation of Customer Satisfaction: A Dynamic Perspective (2006)The Role of Cognition and Aff…The Effect of Customers' Emotional Responses to Service Failures on Their Recovery Effort Evaluations and Satisfaction Judgments (2002)The Effect of Customers' Emot…The Role of Emotions in Marketing (1999)The Role of Emotions in Marke…Measuring Emotions in the Consumption Experience (1997)Measuring Emotions in the Con…A Study of the Relationships between Cognitive Appraisals and Consumption Emotions (1997)A Study of the Relationships …Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Cognitive, Affective, and Att…Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction (1993)Assessing the Dimensionality …Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Product/Consumption-Based Affective Responses and Postpurchase Processes (1987)Product/Consumption-Based Aff…Effects of Relationship Marketing on Satisfaction, Retention, and Prices in the Life Insurance Industry (1987)Effects of Relationship Marke…The Fact of Fiction in Organizational Ethnography (1979)The Fact of Fiction in Organi…The Interpretation of Cultures (1974)The Interpretation of CulturesAn Index of Factorial Simplicity (1974)An Index of Factorial Simplic…A Second Generation Little Jiffy (1970)A Second Generation Little Ji…The Principles of Psychology (1891)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)A circumplex model of affect. (1980)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Customer engagement: the construct, antecedents, and consequences (2016)Understanding Customer Experience Throughout the Customer Journey (2016)The Varimax Criterion for Analytic Rotation in Factor Analysis (1958)The Application of Electronic Computers to Factor Analysis (1960)A Rationale and Test for the Number of Factors in Factor Analysis (1965)Comparison of five rules for determining the number of components to retain. (1986)Factor Retention Decisions in Exploratory Factor Analysis: a Tutorial on Parallel Analysis (2004)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Frequency Analysis of English Usage: Lexicon and Grammar. By W. Nelson Francis and Henry Kučera with the assistance of Andrew W. Mackie. Boston: Houghton Mifflin. 1982. x + 561 (1985)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Understanding Attitudes and Predicting Social Behavior (1980)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Quality, satisfaction and behavioral intentions (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)Electronic word-of-mouth in hospitality and tourism management (2007)Advances in Consumer Research (2025)Little Jiffy, Mark Iv (1974)Development and validation of a scale for measuring state self-esteem. (1991)Exploratory Factor Analysis: A Guide to Best Practice (2018)Culture in Action: Symbols and Strategies (1986)Managing Legitimacy: Strategic and Institutional Approaches (1995)Framing Processes and Social Movements: An Overview and Assessment (2000)Knowing in Practice: Enacting a Collective Capability in Distributed Organizing (2002)
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References

  • 1974The Interpretation of Cultures19,154 cited
  • 2017The Interpretation of Cultures16,449 cited
  • 1974An Index of Factorial Simplicity14,857 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1970A Second Generation Little Jiffy4,816 cited
  • 1999The Role of Emotions in Marketing3,295 cited
  • 1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,249 cited
  • 1987Product/Consumption-Based Affective Responses and Postpurchase Processes2,464 cited
  • 1993Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction1,971 cited
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  • 1979The Fact of Fiction in Organizational Ethnography1,295 cited
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  • 1987Effects of Relationship Marketing on Satisfaction, Retention, and Prices in the Life Insurance Industry977 cited
  • 2002The Effect of Customers' Emotional Responses to Service Failures on Their Recovery Effort Evaluations and Satisfaction Judgments865 cited
  • 2006The Role of Cognition and Affect in the Formation of Customer Satisfaction: A Dynamic Perspective

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477 cited
  • 1997A Study of the Relationships between Cognitive Appraisals and Consumption Emotions469 cited
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