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Shopping motives as antecedents of e-satisfaction and e-loyalty
16 references·16 citing·39 second hopsampled
Shopping motives as antecedents of e-satisfaction and e-loyalty (2010)Shopping motives as antecedents of e-sati…Hedonic shopping motivations (2003)Hedonic shopping motivationsE‐satisfaction and e‐loyalty: A contingency framework (2003)E‐satisfaction and e‐loyalty:…The Field behind the Screen: Using Netnography for Marketing Research in Online Communities (2002)The Field behind the Screen: …Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)Customer loyalty in e-commerc…Hedonic and utilitarian motivations for online retail shopping behavior (2001)Hedonic and utilitarian motiv…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)Marketing in Hypermedia Compu…Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Work and/or Fun: Measuring He…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Zero defections: quality comes to services. (1990)Zero defections: quality come…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Advances in Consumer Research (1983)Advances in Consumer ResearchEvaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Webrooming or showrooming, that is the question: explaining omnichannel behavioural intention through the technology acceptance model and exploratory behaviour (2021)Webrooming or showrooming, th…The perceptions of SME retailers towards the usage of social media marketing amid COVID-19 crisis (2021)The perceptions of SME retail…A further approach in omnichannel LSQ, satisfaction and customer loyalty (2021)A further approach in omnicha…Understanding shopping routes of offline purchasers: selection of search-channels (online vs. offline) and search-platforms (mobile vs. PC) based on product types (2018)Understanding shopping routes…Exploring e-Loyalty Antecedents in B2C e-Commerce (2018)Exploring e-Loyalty Anteceden…Consumer Advocacy for Luxury Brands (2018)Consumer Advocacy for Luxury …Customer perception of CSR initiatives: its antecedents and consequences (2016)Customer perception of CSR in…An Integrative Approach To Understanding Customer Satisfaction With E-Service Of Online Stores (2016)An Integrative Approach To Un…Designing branded mobile apps: Fundamentals and recommendations (2015)Designing branded mobile apps…The role of E-quality within the consumer decision making process (2014)The role of E-quality within …Exploring the relationship between intentional and behavioral loyalty in the context of e-tailing (2014)Exploring the relationship be…An exploration of brand equity antecedents concerning brand loyalty: A cognitive, affective, and conative perspective (2014)An exploration of brand equit…The impact of complexity and perceived difficulty on consumer revisit intentions (2013)The impact of complexity and …Encounter-based antecedents of e-customer citizenship behaviors (2013)Encounter-based antecedents o…E-Loyalty is not all about Trust, Price also Matters:Extending expectation-confirmation theory in bookselling websites (2013)E-Loyalty is not all about Tr…Critical review of the e-loyalty literature: a purchase-centred framework (2012)Critical review of the e-loya…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding Customer Experience Throughout the Customer Journey (2016)Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer perceived value: The development of a multiple item scale (2001)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Understanding Attitudes and Predicting Social Behavior (1980)Whence Consumer Loyalty? (1999)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy: Toward a unifying theory of behavioral change. (1977)The theory of planned behavior (1991)Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model (2004)Consumer engagement in a virtual brand community: An exploratory analysis (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Significance tests and goodness of fit in the analysis of covariance structures. (1980)When to use and how to report the results of PLS-SEM (2018)A National Customer Satisfaction Barometer: The Swedish Experience (1992)An assessment of survey research in POM: from constructs to theory (1998)Comparing Response Rates from Web and Mail Surveys: A Meta-Analysis (2008)Cross-Sectional versus Longitudinal Survey Research: Concepts, Findings, and Guidelines (2008)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys12,220 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
  • 1996Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations5,628 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
  • 2002The Field behind the Screen: Using Netnography for Marketing Research in Online Communities3,970 cited
  • 2001Hedonic and utilitarian motivations for online retail shopping behavior3,219 cited
  • 1983Advances in Consumer Research2,879 cited
  • 2002Customer loyalty in e-commerce: an exploration of its antecedents and consequences2,339 cited
  • 2003E‐satisfaction and e‐loyalty: A contingency framework2,306 cited

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  • 2003Hedonic shopping motivations2,290 cited
  • Cited by

    • 2015Designing branded mobile apps: Fundamentals and recommendations186 cited
    • 2013Encounter-based antecedents of e-customer citizenship behaviors129 cited
    • 2018Exploring e-Loyalty Antecedents in B2C e-Commerce118 cited
    • 2012Critical review of the e-loyalty literature: a purchase-centred framework104 cited
    • 2013E-Loyalty is not all about Trust, Price also Matters:Extending expectation-confirmation theory in bookselling websites102 cited
    • 2014The role of E-quality within the consumer decision making process79 cited
    • 2021A further approach in omnichannel LSQ, satisfaction and customer loyalty78 cited
    • 2016Customer perception of CSR initiatives: its antecedents and consequences67 cited
    • 2021The perceptions of SME retailers towards the usage of social media marketing amid COVID-19 crisis65 cited
    • 2018Understanding shopping routes of offline purchasers: selection of search-channels (online vs. offline) and search-platforms (mobile vs. PC) based on product types62 cited
    • 2018Consumer Advocacy for Luxury Brands52 cited
    • 2016An Integrative Approach To Understanding Customer Satisfaction With E-Service Of Online Stores52 cited
    • 2014Exploring the relationship between intentional and behavioral loyalty in the context of e-tailing50 cited
    • 2014An exploration of brand equity antecedents concerning brand loyalty: A cognitive, affective, and conative perspective48 cited
    • 2021Webrooming or showrooming, that is the question: explaining omnichannel behavioural intention through the technology acceptance model and exploratory behaviour46 cited
    • 2013The impact of complexity and perceived difficulty on consumer revisit intentions43 cited