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Building comprehensible customer churn prediction models with advanced rule induction techniques
15 references·16 citing·40 second hop
Building comprehensible customer churn prediction models with advanced rule induction techniques (2010)Building comprehensible customer churn pr…Handling class imbalance in customer churn prediction (2008)Handling class imbalance in c…Defection Detection: Measuring and Understanding the Predictive Accuracy of Customer Churn Models (2006)Defection Detection: Measurin…Churn prediction in subscription services: An application of support vector machines while comparing two parameter-selection techniques (2006)Churn prediction in subscript…Applying data mining to telecom churn management (2005)Applying data mining to telec…Data Mining Techniques: For Marketing, Sales, and Customer Relationship Management (2004)Data Mining Techniques: For M…Customer base analysis: partial defection of behaviourally loyal clients in a non-contractual FMCG retail setting (2004)Customer base analysis: parti…Customer attrition analysis for financial services using proportional hazard models (2003)Customer attrition analysis f…Benchmarking state-of-the-art classification algorithms for credit scoring (2003)Benchmarking state-of-the-art…An LTV model and customer segmentation based on customer value: a case study on the wireless telecommunication industry (2003)An LTV model and customer seg…Turning telecommunications call details to churn prediction: a data mining approach (2002)Turning telecommunications ca…Credit Scoring and Its Applications (2002)Credit Scoring and Its Applic…Understanding the Customer Base of Service Providers: An Examination of the Differences between Switchers and Stayers (2000)Understanding the Customer Ba…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Customer satisfaction, customer retention, and market share (1993)Customer satisfaction, custom…An Attribution Explanation of the Disproportionate Influence of Unfavorable Information (1982)An Attribution Explanation of…Customer Churn in Retail E-Commerce Business: Spatial and Machine Learning Approach (2022)Customer Churn in Retail E-Co…Profit Driven Decision Trees for Churn Prediction (2020)Profit Driven Decision Trees …Incorporating textual information in customer churn prediction models based on a convolutional neural network (2019)Incorporating textual informa…History, Evolution and Future of Big Data and Analytics: A Bibliometric Analysis of Its Relationship to Performance in Organizations (2019)History, Evolution and Future…Customer churn prediction in telecommunication industry using data certainty (2018)Customer churn prediction in …A big data analytics model for customer churn prediction in the retiree segment (2018)A big data analytics model fo…In Pursuit of Enhanced Customer Retention Management: Review, Key Issues, and Future Directions (2017)In Pursuit of Enhanced Custom…An empirical comparison of techniques for the class imbalance problem in churn prediction (2017)An empirical comparison of te…Developing a prediction model for customer churn from electronic banking services using data mining (2016)Developing a prediction model…Customers churn prediction and marketing retention strategies. An application of support vector machines based on the AUC parameter-selection technique in B2B e-commerce industry (2016)Customers churn prediction an…Customer churn prediction in the telecommunication sector using a rough set approach (2016)Customer churn prediction in …Telco Churn Prediction with Big Data (2015)Telco Churn Prediction with B…Social network analysis for customer churn prediction (2013)Social network analysis for c…Customer churn prediction in the online gambling industry: The beneficial effect of ensemble learning (2013)Customer churn prediction in …A Novel Profit Maximizing Metric for Measuring Classification Performance of Customer Churn Prediction Models (2012)A Novel Profit Maximizing Met…A hierarchical multiple kernel support vector machine for customer churn prediction using longitudinal behavioral data (2012)A hierarchical multiple kerne…The harassed decision maker: Time pressures, distractions, and the use of evidence. (1974)Effects of Word-of-Mouth and Product-Attribute Information on Persuasion: An Accessibility-Diagnosticity Perspective (1991)Word of Mouth for Movies: Its Dynamics and Impact on Box Office Revenue (2006)The impact of electronic word-of-mouth communication: A literature analysis and integrative model (2012)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Neural network credit scoring models (2000)Credit scoring with a data mining approach based on support vector machines (2006)The comparisons of data mining techniques for the predictive accuracy of probability of default of credit card clients (2008)A boosted decision tree approach using Bayesian hyper-parameter optimization for credit scoring (2017)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)A Decision-Theoretic Generalization of On-Line Learning and an Application to Boosting (1997)Modeling Customer Lifetime Value (2006)Evaluating multiple classifiers for stock price direction prediction (2015)Customer churn prediction in telecom using machine learning in big data platform (2019)Judgment under Uncertainty: Heuristics and Biases (1974)Judgment under Uncertainty: Heuristics and Biases (1975)The Commitment-Trust Theory of Relationship Marketing (1994)"Migrating" to New Service Providers: Toward a Unifying Framework of Consumers' Switching Behaviors (2004)Do Satisfied Customers Buy More? 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References

  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1993Customer satisfaction, customer retention, and market share2,151 cited
  • 2000Understanding the Customer Base of Service Providers: An Examination of the Differences between Switchers and Stayers1,305 cited
  • 2004Data Mining Techniques: For Marketing, Sales, and Customer Relationship Management1,226 cited
  • 2003Benchmarking state-of-the-art classification algorithms for credit scoring903 cited
  • 2002Credit Scoring and Its Applications669 cited
  • 2006Defection Detection: Measuring and Understanding the Predictive Accuracy of Customer Churn Models574 cited
  • 1982An Attribution Explanation of the Disproportionate Influence of Unfavorable Information557 cited
  • 2008Handling class imbalance in customer churn prediction552 cited
  • 2005Applying data mining to telecom churn management514 cited
  • 2002Turning telecommunications call details to churn prediction: a data mining approach460 cited
  • 2006Churn prediction in subscription services: An application of support vector machines while comparing two parameter-selection techniques432 cited
  • 2003Customer attrition analysis for financial services using proportional hazard models430 cited
  • 2004Customer base analysis: partial defection of behaviourally loyal clients in a non-contractual FMCG retail setting

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425 cited
  • 2003An LTV model and customer segmentation based on customer value: a case study on the wireless telecommunication industry411 cited
  • Cited by

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    • 2019History, Evolution and Future of Big Data and Analytics: A Bibliometric Analysis of Its Relationship to Performance in Organizations218 cited
    • 2017In Pursuit of Enhanced Customer Retention Management: Review, Key Issues, and Future Directions189 cited
    • 2012A Novel Profit Maximizing Metric for Measuring Classification Performance of Customer Churn Prediction Models177 cited
    • 2013Social network analysis for customer churn prediction164 cited
    • 2016Customers churn prediction and marketing retention strategies. An application of support vector machines based on the AUC parameter-selection technique in B2B e-commerce industry161 cited
    • 2017An empirical comparison of techniques for the class imbalance problem in churn prediction161 cited
    • 2013Customer churn prediction in the online gambling industry: The beneficial effect of ensemble learning158 cited
    • 2019Incorporating textual information in customer churn prediction models based on a convolutional neural network149 cited
    • 2012A hierarchical multiple kernel support vector machine for customer churn prediction using longitudinal behavioral data146 cited
    • 2022Customer Churn in Retail E-Commerce Business: Spatial and Machine Learning Approach139 cited
    • 2015Telco Churn Prediction with Big Data130 cited
    • 2020Profit Driven Decision Trees for Churn Prediction130 cited
    • 2018A big data analytics model for customer churn prediction in the retiree segment125 cited
    • 2016Developing a prediction model for customer churn from electronic banking services using data mining116 cited