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Application of data mining techniques in the financial sector for profitable customer relationship management
12 references·1 citing·47 second hop
Application of data mining techniques in the financial sector for profitable customer relationship management (2010)Application of data mining techniques in …Data Mining Application in Customer Relationship Management of Credit Card Business (2006)Data Mining Application in Cu…Intelligent data mining and personalisation for customer relationship management (2005)Intelligent data mining and p…Enabling and measuring electronic customer relationship management readiness (2005)Enabling and measuring electr…Successful practices in customer relationship management (2004)Successful practices in custo…Customer knowledge management - improving performance of customer relationship management with knowledge management (2004)Customer knowledge management…Applications of data mining in retail business (2004)Applications of data mining i…Customers as assets (2003)Customers as assetsRealizing Business Benefits Through CRM: Hitting the Right Target in the Right Way. (2002)Realizing Business Benefits T…Data mining for the enterprise (2002)Data mining for the enterpriseMeasuring the impact of data mining on churn management (2001)Measuring the impact of data …Building Data Mining Applications for CRM (1999)Building Data Mining Applicat…Data Warehousing, Data Mining, and OLAP (1997)Data Warehousing, Data Mining…Parallel Distributed Patterns Mining Using Hadoop MapReduce Framework (2017)Parallel Distributed Patterns…Customer lifetime value: Marketing models and applications (1998)On the Profitability of Long-Life Customers in a Noncontractual Setting: An Empirical Investigation and Implications for Marketing (2000)Customer lifetime value research in marketing: A review and future directions (2002)Customer Portfolio Management: Toward a Dynamic Theory of Exchange Relationships (2004)The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research (2004)Creating a Market Orientation: A Longitudinal, Multifirm, Grounded Analysis of Cultural Transformation (2006)The Concept of “Ba”: Building a Foundation for Knowledge Creation (1998)Working knowledge: how organizations manage what they know (1998)Communities of practice learning, meaning, and identity (1999)A Theoretical Perspective on the Relationship between Knowledge Management Systems, Customer Knowledge Management, and Firm Competitive Advantage (2012)Proposing a customer knowledge management model for customer value augmentation: A home appliances case study (2012)Modeling customer knowledge management to make value co-creation (2016)Developing and Maintaining Trust in Work Relationships (1996)Welcome to the experience economy. 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From Privacy to Public Access (1994)Case studies in information and computer ethics (1996)Customer Churn Prediction in Telecommunication A Decade Review and Classification (2013)An investigation of social media data during a product recall scandal (2018)Market segmentation using high-dimensional sparse consumers data (2019)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Why Satisfied Customers Defect (1995)Measuring the Customer Experience in Online Environments: A Structural Modeling Approach (2000)Predicting credit card customer churn in banks using data mining (2008)A big data analytics model for customer churn prediction in the retiree segment (2018)A Survey on Churn Analysis in Various Business Domains (2020)Turning telecommunications call details to churn prediction: a data mining approach (2002)Applying data mining to telecom churn management (2005)Application of data mining techniques in customer relationship management: A literature review and classification (2008)Data mining tools: a CRM perspective (2008)A holistic framework for mCRM – data mining perspective (2009)CUSTOMER BEHAVIOR AND DECISION MAKING IN THE REFURBISHMENT INDUSTRY‐A DATA MINING APPROACH (2010)Managing e-transformation in the public sector: an e-government study of the Inland Revenue Authority of Singapore (IRAS) (2003)Net‐Based Customer Service Systems: Evolution and Revolution in Web Site Functionalities* (2004)Towards a holistic perspective of customer relationship management (CRM) implementation: A case study of the Housing and Development Board, Singapore (2006)Knowledge warehouse: an architectural integration of knowledge management, decision support, artificial intelligence and data warehousing (2002)A Taxonomy of Dirty Data (2003)Extending AIS research to management accounting and control issues: A research note (2010)
this work references cited by second hop

References

  • 1999Building Data Mining Applications for CRM599 cited
  • 2003Customers as assets478 cited
  • 1997Data Warehousing, Data Mining, and OLAP282 cited
  • 2002Realizing Business Benefits Through CRM: Hitting the Right Target in the Right Way.250 cited
  • 2001Measuring the impact of data mining on churn management146 cited
  • 2005Enabling and measuring electronic customer relationship management readiness133 cited
  • 2004Customer knowledge management - improving performance of customer relationship management with knowledge management105 cited
  • 2004Applications of data mining in retail business98 cited
  • 2004Successful practices in customer relationship management88 cited
  • 2002Data mining for the enterprise60 cited
  • 2006Data Mining Application in Customer Relationship Management of Credit Card Business39 cited
  • 2005Intelligent data mining and personalisation for customer relationship management18 cited

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  • 2017Parallel Distributed Patterns Mining Using Hadoop MapReduce Framework11 cited

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