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Relationship marketing and regular customer cards: daily product retailing in Finland
12 references·3 citing·41 second hop
Relationship marketing and regular customer cards: daily product retailing in Finland (1997)Relationship marketing and regular custom…The role of personalization in service encounters (1996)The role of personalization i…The role of employee commitment and trust in service relationships (1996)The role of employee commitme…Relationship formation and governance in consumer markets: Transactional analysis versus the behaviourist approach (1996)Relationship formation and go…Real-Time Marketing (1996)Real-Time MarketingWhy Satisfied Customers Defect (1995)Why Satisfied Customers DefectRelationship marketing: Bringing quality, customer service and marketing together (1995)Relationship marketing: Bring…Quo Vadis, marketing? Toward a relationship marketing paradigm (1994)Quo Vadis, marketing? Toward …Marketing Services: Competing Through Quality (1992)Marketing Services: Competing…Relationship Marketing: Positioning for the Future (1990)Relationship Marketing: Posit…The new marketing—Developing long-term interactive relationships (1987)The new marketing—Developing …Relationship retailing: transforming customers into clients (1986)Relationship retailing: trans…Marketing Management: Analysis, Planning and Control (1973)Marketing Management: Analysi…UNDERSTANDING THE RELATIONSHIPS OF PROGRAM SATISFACTION, PROGRAM LOYALTY AND STORE LOYALTY AMONG CARDHOLDERS OF LOYALTY PROGRAMS (2011)UNDERSTANDING THE RELATIONSHI…Loyalty card programs, customer relationship and information technology: an exploratory approach (2009)Loyalty card programs, custom…Program Perceived Value and Program Satisfaction Influences on Store Loyalty: Insights from Retail Loyalty Progam (2007)Program Perceived Value and P…The reflective practitioner: How professionals think in action (1984)The Reflective Practitioner: How Professionals Think in Action (1985)What is total quality control the japanese way (1985)Customer-Employee Rapport in Service Relationships (2000)Relationship Marketing Activities, Commitment, and Membership Behaviors in Professional Associations (2000)The relationship marketing process: communication, interaction, dialogue, value (2004)Zero defections: quality comes to services. (1990)Relationship marketing: strategic and tactical implications (1996)Corporate marketing (2006)International students' decision‐making process (2006)Journal of Business Logistics (2018)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Measuring Service Quality: A Reexamination and Extension (1992)Measuring service quality in the hotel industry: A study in a business hotel in Turkey (2005)An extended model of the antecedents and consequences of consumer satisfaction for hospitality services (2008)Rapport-Building Behaviors Used by Retail Employees (2008)The Social Psychology of Groups (1959)Developing Buyer-Seller Relationships (1987)The Commitment-Trust Theory of Relationship Marketing (1994)The complexity of relationship marketing for service customers (2007)Building customer loyalty in online retailing: The role of relationship quality (2012)Relationship Marketing and Customer Loyalty: Evidence From the Ghanaian Luxury Hotel Industry (2013)Marketing opportunities in the digital world (1998)The difference between Chinese and Western negotiations (1998)Internet marketing research (1987‐2000): a literature review and classification (2003)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Climate strength: a new direction for climate research. (2002)Stakeholder Theory: The State of the Art (2010)The Effect of a Market Orientation on Business Profitability (1990)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Evolving to a New Dominant Logic for Marketing (2003)From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing (1994)Relational Benefits in Services Industries: The Customer's Perspective (1998)Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate. (2005)Understanding contemporary marketing: Development of a classification scheme (1997)Relationship marketing in consumer markets – Rhetoric or reality? (2000)Meeting Relationship-Marketing Goals Through Social Media: A Conceptual Model for Sport Marketers (2010)E‐satisfaction and e‐loyalty: A contingency framework (2003)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)
this work references cited by second hop

References

  • 1973Marketing Management: Analysis, Planning and Control2,439 cited
  • 1995Why Satisfied Customers Defect2,226 cited
  • 1992Marketing Services: Competing Through Quality2,178 cited
  • 1987The new marketing—Developing long-term interactive relationships1,070 cited
  • 1995Relationship marketing: Bringing quality, customer service and marketing together827 cited
  • 1994Quo Vadis, marketing? Toward a relationship marketing paradigm669 cited
  • 1996The role of personalization in service encounters457 cited
  • 1990Relationship Marketing: Positioning for the Future205 cited
  • 1996Real-Time Marketing174 cited
  • 1996Relationship formation and governance in consumer markets: Transactional analysis versus the behaviourist approach163 cited
  • 1986Relationship retailing: transforming customers into clients120 cited
  • 1996The role of employee commitment and trust in service relationships95 cited

Cited by

  • 2007Program Perceived Value and Program Satisfaction Influences on Store Loyalty: Insights from Retail Loyalty Progam25 cited
  • 2011UNDERSTANDING THE RELATIONSHIPS OF PROGRAM SATISFACTION, PROGRAM LOYALTY AND STORE LOYALTY AMONG CARDHOLDERS OF LOYALTY PROGRAMS24 cited
  • 2009

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Loyalty card programs, customer relationship and information technology: an exploratory approach
20 cited