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A contingency approach to performance measurement in service operations
16 references·1 citing·42 second hop
A contingency approach to performance measurement in service operations (2012)A contingency approach to performance mea…Service Management and Marketing (2011)Service Management and Market…Towards a contingency approach to performance measurement: an empirical study in Scottish SMEs (2007)Towards a contingency approac…Public Service Management by Numbers: Why Does it Vary? Where Has it Come From? What Are the Gaps and the Puzzles? (2007)Public Service Management by …The effect of service process type, business strategy and life cycle stage on bureaucratic MCS in service organizations (2005)The effect of service process…Managing through measures: a study of impact on performance (2005)Managing through measures: a …Management control systems design within its organizational context: findings from contingency-based research and directions for the future (2003)Management control systems de…Forms of contingency fit in management accounting research—a critical review (2003)Forms of contingency fit in m…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…An overview of frequently used performance measures (2003)An overview of frequently use…Service productivity (2002)Service productivityService Management and Marketing: A Customer Relationship Management Approach (2000)Service Management and Market…Performance measurement at Nordic companies (2000)Performance measurement at No…Designing, implementing and updating performance measurement systems (2000)Designing, implementing and u…The balanced scorecard: Translating strategy into action (1997)The balanced scorecard: Trans…Towards a Classification of Service Processes (1992)Towards a Classification of S…The Service Revolution (1963)The Service RevolutionPerceived Export Performance: A Contingent Measurement Approach (2020)Perceived Export Performance:…Strategic Management and Marketing in the Service Sector (1984)Is your company ready for one-to-one marketing? (1999)Differential Effects of Preferential Treatment Levels on Relational Outcomes (2007)Adopting a service logic in manufacturing (2010)Enabling service innovation: A dynamic capabilities approach (2012)Case Study Research: Design and Methods (1984)The balanced scorecard : measures that drive performance (1992)The performance measurement revolution: why now and what next? (1999)Performance measurement systems in SMEs: A review for a research agenda (2005)The evolution of performance measurement research (2005)A Conceptual Framework for the Design of Organizational Control Mechanisms (1979)Markets, Bureaucracies, and Clans (1980)Corporate capital expenditure decisions and the market value of the firm (1985)Management control systems and strategy: A resource-based perspective (2005)Management control systems as a package—Opportunities, challenges and research directions (2008)The design and use of performance management systems: An extended framework for analysis (2009)Competitive Advantage: Creating and Sustaining Superior Performance (1985)Management control systems and strategy: A critical review (1997)Defining management accounting constructs: A methodological note on the risks of conceptual misspecification (2006)Strategic Orientations in Management Literature: Three Approaches to Understanding the Interaction between Market, Technology, Entrepreneurial and Learning Orientations (2010)Lean manufacturing and firm performance: The incremental contribution of lean management accounting practices (2014)An Evolutionary Theory of Economic Change. 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Toward a (Public) Service-Dominant Approach (2012)A definition for gamification: anchoring gamification in the service marketing literature (2016)
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References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1997The balanced scorecard: Translating strategy into action8,199 cited
  • 2003Management control systems design within its organizational context: findings from contingency-based research and directions for the future3,233 cited
  • 2000Service Management and Marketing: A Customer Relationship Management Approach2,332 cited
  • 2011Service Management and Marketing1,414 cited
  • 2000Designing, implementing and updating performance measurement systems1,143 cited
  • 2002Service productivity595 cited
  • 1992Towards a Classification of Service Processes524 cited
  • 2003Forms of contingency fit in management accounting research—a critical review411 cited
  • 1963The Service Revolution298 cited
  • 2007Public Service Management by Numbers: Why Does it Vary? Where Has it Come From? What Are the Gaps and the Puzzles?260 cited
  • 2005The effect of service process type, business strategy and life cycle stage on bureaucratic MCS in service organizations229 cited
  • 2003An overview of frequently used performance measures228 cited
  • 2005Managing through measures: a study of impact on performance209 cited
  • 2000Performance measurement at Nordic companies

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192 cited
  • 2007Towards a contingency approach to performance measurement: an empirical study in Scottish SMEs189 cited
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    • 2020Perceived Export Performance: A Contingent Measurement Approach34 cited