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Value chains in health care
16 references·8 citing·40 second hop
Value chains in health care (2004)Value chains in health careTotal Relationship Marketing (2011)Total Relationship MarketingThe Core Competence of the Corporation (2006)The Core Competence of the Co…The Customer Pyramid: Creating and Serving Profitable Customers (2001)The Customer Pyramid: Creatin…Diagnosing Customer Value: Integrating the Value Process and Relationship Marketing (2001)Diagnosing Customer Value: In…Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business‐to‐business, services context: an empirical examination (1997)Modelling the relationship be…Customer value: The next source for competitive advantage (1997)Customer value: The next sour…Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction (1996)Know Your Customer: New Appro…Market Orientation and the Learning Organization (1995)Market Orientation and the Le…Designing interactive strategy: From value chain to value constellation (1995)Designing interactive strateg…Market orientation, customer value, and superior performance (1994)Market orientation, customer …Managing customer value: creating quality and service that customers can see (1994)Managing customer value: crea…Market Driven Strategy: Processes for Creating Value (1990)Market Driven Strategy: Proce…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Competitive Advantage: Creating and Sustaining Superior Performance (1985)Competitive Advantage: Creati…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Generic Concept of Marketing (1972)A Generic Concept of MarketingEvaluation of key indicators affecting the performance of healthcare supply chain agility (2023)Evaluation of key indicators …An apple a day – how the platform economy impacts value creation in the healthcare market (2021)An apple a day – how the plat…A structural equation model for big data adoption in the healthcare supply chain (2021)A structural equation model f…Analysis of government-supported health-care supply chain enablers: a case study (2019)Analysis of government-suppor…An investigation of healthcare supply chain management and patient responsiveness (2018)An investigation of healthcar…A multi-objective model for multi-production and multi-echelon closed-loop pharmaceutical supply chain considering quality concepts: NSGAII approach (2017)A multi-objective model for m…Social Capital Impact On Service Supply Chains (2009)Social Capital Impact On Serv…Measuring supply chain performance among public hospital laboratories (2009)Measuring supply chain perfor…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Customer perceived value: a substitute for satisfaction in business markets? (2002)An examination of the determinants of customer loyalty in mobile commerce contexts (2005)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Consumer perceived value: The development of a multiple item scale (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Advances in Consumer Research (2025)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)The Effect of a Market Orientation on Business Profitability (1990)Customer orientation and performance: a study of SMEs (1998)The Impact of Market Orientation, Product Advantage, and Launch Proficiency on New Product Performance and Organizational Performance (2004)Best-Worst Scaling: Theory, Methods and Applications (2015)Information and Consumer Behavior (1970)The nature of human values (1973)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Firm Resources and Sustained Competitive Advantage (1991)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)The Theory of Economic Development (2003)Firm resources and sustained competitive advantage (2004)A framework of sustainable supply chain management: moving toward new theory (2008)The cornerstones of competitive advantage: A resource‐based view (1993)Dynamic capabilities and strategic management (1997)Dynamic capabilities: what are they? (2000)Developing Buyer-Seller Relationships (1987)Residents' perceptions on tourism impacts (1992)Consumer Value: A Framework for Analysis and Research (1999)THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE. (1995)Toward a New Conception of the Environment-Competitiveness Relationship (1995)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)Value in business markets: What do we know? Where are we going? (2005)Relationship value and relationship quality (2006)VALUE, SATISFACTION AND BEHAVIORAL INTENTIONS IN AN ADVENTURE TOURISM CONTEXT (2009)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1985Competitive Advantage: Creating and Sustaining Superior Performance14,723 cited
  • 2006The Core Competence of the Corporation11,435 cited
  • 1997Customer value: The next source for competitive advantage4,662 cited
  • 1995Market Orientation and the Learning Organization4,379 cited
  • 1972A Generic Concept of Marketing1,427 cited
  • 1997Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business‐to‐business, services context: an empirical examination1,238 cited
  • 1994Market orientation, customer value, and superior performance838 cited
  • 1996Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction796 cited
  • 2011Total Relationship Marketing728 cited
  • 2001Diagnosing Customer Value: Integrating the Value Process and Relationship Marketing638 cited
  • 1995Designing interactive strategy: From value chain to value constellation559 cited
  • 1994Managing customer value: creating quality and service that customers can see529 cited
  • 1990

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Market Driven Strategy: Processes for Creating Value
525 cited
  • 2001The Customer Pyramid: Creating and Serving Profitable Customers495 cited
  • Cited by

    • 2021An apple a day – how the platform economy impacts value creation in the healthcare market70 cited
    • 2009Measuring supply chain performance among public hospital laboratories60 cited
    • 2017A multi-objective model for multi-production and multi-echelon closed-loop pharmaceutical supply chain considering quality concepts: NSGAII approach38 cited
    • 2018An investigation of healthcare supply chain management and patient responsiveness35 cited
    • 2021A structural equation model for big data adoption in the healthcare supply chain28 cited
    • 2009Social Capital Impact On Service Supply Chains16 cited
    • 2019Analysis of government-supported health-care supply chain enablers: a case study15 cited
    • 2023Evaluation of key indicators affecting the performance of healthcare supply chain agility12 cited