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Cross-cultural differences in consumer attitudes and their implications for complaint management

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References

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Cited by

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2014Complaint behavior intentions and expectation of service recovery in individualistic and collectivistic cultures42 cited
2011Private and public voice: exploring cultural influence33 cited
2006A cross-cultural perspective on the role of emotion in negative service encounters29 cited
1989Role perceptions of services: A cross-cultural comparison with behavioral implications24 cited
2010International student complaint behaviour: how do East Asian students complain to their university?22 cited
2007La satisfaction du consommateur, ses déterminants et ses conséquences22 cited
2010Exploring Cross-National Differences in Organizational Buyers’ Normative Expectations of Supplier Performance20 cited
2008Customer Complaint Behaviour in Service17 cited