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Rethinking performance measures: assessing progress in UK hotels
10 references·16 citing·29 second hop
Rethinking performance measures: assessing progress in UK hotels (2001)Rethinking performance measures: assessin…The balanced scorecard: Translating strategy into action (1997)The balanced scorecard: Trans…The balanced scorecard--measures that drive performance. (1992)The balanced scorecard--measu…The balanced scorecard : measures that drive performance (1992)The balanced scorecard : meas…The performance measurement manifesto. (1991)The performance measurement m…Performance measurement in service businesses (1991)Performance measurement in se…Measure Up!: Yardsticks for Continuous Improvement (1991)Measure Up!: Yardsticks for C…The Management of Hotel Operations (1989)The Management of Hotel Opera…Relevance Lost: The Rise and Fall of Management Accounting (1987)Relevance Lost: The Rise and …Advanced Management Accounting (1983)Advanced Management AccountingOn the Folly of Rewarding A, While Hoping for B. (1975)On the Folly of Rewarding A, …Balanced scorecard in the hospitality and tourism industry: Past, present and future (2020)Balanced scorecard in the hos…Human resource management (HRM) practices and organizational performance (2019)Human resource management (HR…Performance measurement in tourism firms: A content analytical meta-approach (2016)Performance measurement in to…Market orientation and business performance: Evidence from franchising industry (2014)Market orientation and busine…Measuring hotel performance: Using a balanced scorecard perspectives’ approach (2013)Measuring hotel performance: …Key performance indicators in the Kenyan hospitality industry: a managerial perspective (2010)Key performance indicators in…Influence of leadership competency and organizational culture on responsiveness and performance of firms (2010)Influence of leadership compe…Transformational leadership style, market competition and departmental performance: Evidence from luxury hotels in Australia (2008)Transformational leadership s…Management accounting practices in the Greek hospitality industry (2008)Management accounting practic…Developing and validating total quality management (TQM) constructs in the context of Thailand's manufacturing industry (2008)Developing and validating tot…Performance measurement in tourism: a value chain model (2006)Performance measurement in to…Performance measurement in the value chain: manufacturing v. tourism (2006)Performance measurement in th…Competitive strategies and performance in Spanish hospitality firms (2005)Competitive strategies and pe…Assessing the balanced scorecard as a management tool for hotels (2005)Assessing the balanced scorec…A critique of benchmarking and performance measurement (2004)A critique of benchmarking an…A conceptual framework to measure facilities management performance (2003)A conceptual framework to mea…Estimating Nonresponse Bias in Mail Surveys (1977)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Of strategies, deliberate and emergent (1985)Innovation and Competitive Advantage: Moderating Effects of Firm Age in Foods Manufacturing SMEs in Malaysia (2016)Internal branding process: Exploring the role of mediators in top management's leadership–commitment relationship (2016)Hotels’ corporate social responsibility practices, organizational culture, firm reputation, and performance (2019)The performance measurement revolution: why now and what next? (1999)The balance on the balanced scorecard a critical analysis of some of its assumptions (2000)Performance implications of strategic performance measurement in financial services firms (2003)An institutional perspective on performance measurement and management in the ‘new public sector’ (2000)Designing a performance measurement system: A case study (2003)The interplay of different levers of control: A case study of introducing a new performance measurement system (2005)Performance measurement system design (1995)Performance management: a framework for management control systems research (1999)Clarifying Business Models: Origins, Present, and Future of the Concept (2005)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)A Strategic Framework for Customer Relationship Management (2005)Measuring Organizational Performance: Towards Methodological Best Practice (2009)Performance Measure Congruity and Diversity in Multi-Task Principal/Agent Relations. (1994)Linking Balanced Scorecard Measures to Size and Market Factors: Impact on Organizational Performance (2000)Balancing Search and Stability: Interdependencies Among Elements of Organizational Design (2003)Towards a dynamic theory of strategy (1991)The impact of supply chain integration on performance: A contingency and configuration approach (2009)ORGANIZATIONAL MEMORY (1991)What leaders need to know: A review of social and contextual factors that can foster or hinder creativity (2004)Managing Strategic Contradictions: A Top Management Model for Managing Innovation Streams (2005)THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. (1996)The determinants of service quality: satisfiers and dissatisfiers (1995)Performance measures and metrics in logistics and supply chain management: a review of recent literature (1995–2004) for research and applications (2006)
this work references cited by second hop

References

  • 1992The balanced scorecard : measures that drive performance12,082 cited
  • 1997The balanced scorecard: Translating strategy into action8,199 cited
  • 1992The balanced scorecard--measures that drive performance.7,979 cited
  • 1987Relevance Lost: The Rise and Fall of Management Accounting3,169 cited
  • 1975On the Folly of Rewarding A, While Hoping for B.1,584 cited
  • 1991The performance measurement manifesto.1,295 cited
  • 1983Advanced Management Accounting916 cited
  • 1991Performance measurement in service businesses782 cited
  • 1991Measure Up!: Yardsticks for Continuous Improvement457 cited
  • 1989The Management of Hotel Operations121 cited

Cited by

  • 2010Influence of leadership competency and organizational culture on responsiveness and performance of firms215 cited
  • 2016Performance measurement in tourism firms: A content analytical meta-approach202 cited
  • 2014Market orientation and business performance: Evidence from franchising industry189 cited
  • 2013Measuring hotel performance: Using a balanced scorecard perspectives’ approach163 cited
  • 2008Developing and validating total quality management (TQM) constructs in the context of Thailand's manufacturing industry

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145 cited
  • 2006Performance measurement in tourism: a value chain model141 cited
  • 2019Human resource management (HRM) practices and organizational performance135 cited
  • 2004A critique of benchmarking and performance measurement132 cited
  • 2008Management accounting practices in the Greek hospitality industry132 cited
  • 2008Transformational leadership style, market competition and departmental performance: Evidence from luxury hotels in Australia132 cited
  • 2005Assessing the balanced scorecard as a management tool for hotels130 cited
  • 2003A conceptual framework to measure facilities management performance125 cited
  • 2005Competitive strategies and performance in Spanish hospitality firms119 cited
  • 2006Performance measurement in the value chain: manufacturing v. tourism107 cited
  • 2020Balanced scorecard in the hospitality and tourism industry: Past, present and future101 cited
  • 2010Key performance indicators in the Kenyan hospitality industry: a managerial perspective93 cited