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Aligning Internal Organizational Factors With a Service Excellence Mission
14 references·0 citing·50 second hop
Aligning Internal Organizational Factors With a Service Excellence Mission (2006)Aligning Internal Organizational Factors …Aligning organizational processes with mission: The case of service excellence (2005)Aligning organizational proce…The three-dimensional people strategy: Putting human resources policies into action (2003)The three-dimensional people …Who's the boss? Contending with competing expectations from customers and management (2002)Who's the boss? Contending wi…Driving service effectiveness through employee-customer linkages (2002)Driving service effectiveness…Climate strength: a new direction for climate research. (2002)Climate strength: a new direc…Delivering Excellent Service: Lessons from the Best Firms (2001)Delivering Excellent Service:…A model of the impact of mission statements on firm performance (2001)A model of the impact of miss…Toward a Unifying Framework for Exploring Fit and Flexibility in Strategic Human Resource Management (1998)Toward a Unifying Framework f…Mission Statement Rationales and Organizational Alignment in the Not-for-Profit Health Care Sector (1998)Mission Statement Rationales …Linking service climate and customer perceptions of service quality: Tests of a causal model. (1998)Linking service climate and c…Musings on management. Ten ideas designed to rile everyone who cares about management. (1996)Musings on management. Ten id…Organizational alignment as competitive advantage (1992)Organizational alignment as c…Managing Two Fits of Strategic Human Resource Management (1988)Managing Two Fits of Strategi…The measurement of organizational commitment (1979)The measurement of organizati…Coefficient Alpha and the Internal Structure of Tests (1951)Organizational commitment, job satisfaction, and turnover among psychiatric technicians. (1974)The measurement and antecedents of affective, continuance and normative commitment to the organization (1990)A three-component conceptualization of organizational commitment (1991)The Commitment-Trust Theory of Relationship Marketing (1994)Review of Psychometric theory (2nd ed.). 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this work references cited by second hop

References

  • 1979The measurement of organizational commitment8,817 cited
  • 1998Linking service climate and customer perceptions of service quality: Tests of a causal model.1,716 cited
  • 1996Musings on management. Ten ideas designed to rile everyone who cares about management.1,623 cited
  • 1998Toward a Unifying Framework for Exploring Fit and Flexibility in Strategic Human Resource Management1,338 cited
  • 1992Organizational alignment as competitive advantage872 cited
  • 1988Managing Two Fits of Strategic Human Resource Management798 cited
  • 2002Climate strength: a new direction for climate research.776 cited
  • 2001A model of the impact of mission statements on firm performance357 cited
  • 2003The three-dimensional people strategy: Putting human resources policies into action205 cited
  • 1998Mission Statement Rationales and Organizational Alignment in the Not-for-Profit Health Care Sector130 cited
  • 2002Driving service effectiveness through employee-customer linkages129 cited
  • 2005Aligning organizational processes with mission: The case of service excellence110 cited
  • 2002Who's the boss? Contending with competing expectations from customers and management84 cited
  • 2001Delivering Excellent Service: Lessons from the Best Firms60 cited

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