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Understanding how changes within service experiences impact prospective vs. retrospective time judgments
16 references·1 citing·41 second hop
Understanding how changes within service experiences impact prospective vs. retrospective time judgments (2014)Understanding how changes within service …The Psychology of Waiting Lines (2005)The Psychology of Waiting Lin…Is Time-Discounting Hyperbolic or Subadditive? (2001)Is Time-Discounting Hyperboli…Gestalt characteristics of experiences: the defining features of summarized events (2000)Gestalt characteristics of ex…Waiting for service: ten years of empirical research (1999)Waiting for service: ten year…What to Tell Consumers in Waits of Different Lengths: An Integrative Model of Service Evaluation (1996)What to Tell Consumers in Wai…The Effects of the Service Environment on Affect and Consumer Perception of Waiting Time: An Integrative Review and Research Propositions (1996)The Effects of the Service En…The effects of filled waiting time and service provider control over the delay on evaluations of service (1995)The effects of filled waiting…Waiting for Service: The Relationship between Delays and Evaluations of Service (1994)Waiting for Service: The Rela…The Effects of Filled Waiting Time and Service Provider Control over the Delay on Evaluations of Service (1994)The Effects of Filled Waiting…The Ecological Validity of Photographic Slides and Videotapes in Simulating the Service Setting (1992)The Ecological Validity of Ph…The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Time and Human Cognition: A Life-Span Perspective (1989)Time and Human Cognition: A L…Service Positioning through Structural Change (1987)Service Positioning through S…The Service encounter : managing employee/customer interaction in service businesses (1985)The Service encounter : manag…Subjective vs. Objective Time Measures: A Note on the Perception of Time in Consumer Behavior (1984)Subjective vs. Objective Time…The Science of Mechanics: a Critical and Historical Account of its Development (1915)The Science of Mechanics: a C…Wait time speeds up: effects of scent arousal on time perception in service marketing (2024)Wait time speeds up: effects …Myopia and Inconsistency in Dynamic Utility Maximization (1955)Myopia and Inconsistency in Dynamic Utility Maximization (1973)Golden Eggs and Hyperbolic Discounting (1997)Asymmetric Discounting in Intertemporal Choice (2007)Present-bias, quasi-hyperbolic discounting, and fixed costs (2009)Experimental reductions of delay discounting and impulsive choice: A systematic review and meta-analysis. (2018)Breaking Free from Product Marketing (1977)Designing services that deliver (1984)Customer satisfaction, customer retention, and market share (1993)River Magic: Extraordinary Experience and the Extended Service Encounter (1993)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Developing Buyer-Seller Relationships (1987)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)A Paradigm for Developing Better Measures of Marketing Constructs (1979)SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER. (2001)An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)Angry Customers don't Come Back, They Get Back: The Experience and Behavioral Implications of Anger and Dissatisfaction in Services (2003)Advances in Consumer Research (2025)An approach to environmental psychology (1974)An attributional theory of achievement motivation and emotion. (1985)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Measurement of tourist satisfaction with restaurant services: A segment-based approach (2003)The Combined Effects of the Physical Environment and Employee Behavior on Customer Perception of Restaurant Service Quality (2007)Exciting red and competent blue: the importance of color in marketing (2011)Marketing Decision Making: A Model Building Approach (1971)The impact of music on consumers' reactions to waiting for services (1997)Developing a scale to measure the interactivity of websites (2003)Understanding Attitudes and Predicting Social Behavior (1980)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Behavior in operations management: Assessing recent findings and revisiting old assumptions (2006)Modeling games in the Newtonian World (1992)Causation as Folk Science (2007)International Handbook of Research in History, Philosophy and Science Teaching (2014)Waiting time influence on the satisfaction‐loyalty relationship in services (2007)Bodies of Knowledge for Research in Behavioral Operations (2009)Customer satisfaction and its measurement in hospitality enterprises: a revisit and update (2016)The employee-organization relationship, organizational citizenship behaviors, and superior service quality (2002)The Impact of Perceived Organizational Support on the Relationship Between Boundary Spanner Role Stress and Work Outcomes (2003)PERFORMANCE PRODUCTIVITY AND QUALITY FRONTLINE EMPLOYEES IN SERVICE ORGANIZATIONS (2020)
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References

  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 1994Waiting for Service: The Relationship between Delays and Evaluations of Service947 cited
  • 1987Service Positioning through Structural Change928 cited
  • 1915The Science of Mechanics: a Critical and Historical Account of its Development583 cited
  • 1996The Effects of the Service Environment on Affect and Consumer Perception of Waiting Time: An Integrative Review and Research Propositions512 cited
  • 1985The Service encounter : managing employee/customer interaction in service businesses503 cited
  • 1996What to Tell Consumers in Waits of Different Lengths: An Integrative Model of Service Evaluation470 cited
  • 2001Is Time-Discounting Hyperbolic or Subadditive?447 cited
  • 1984Subjective vs. Objective Time Measures: A Note on the Perception of Time in Consumer Behavior394 cited
  • 2005The Psychology of Waiting Lines362 cited
  • 1992The Ecological Validity of Photographic Slides and Videotapes in Simulating the Service Setting359 cited
  • 2000Gestalt characteristics of experiences: the defining features of summarized events346 cited
  • 1989Time and Human Cognition: A Life-Span Perspective305 cited
  • 1999Waiting for service: ten years of empirical research173 cited

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  • 1994The Effects of Filled Waiting Time and Service Provider Control over the Delay on Evaluations of Service135 cited
  • 1995The effects of filled waiting time and service provider control over the delay on evaluations of service115 cited
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    • 2024Wait time speeds up: effects of scent arousal on time perception in service marketing8 cited