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Investigating consumer embarrassment in service interactions
16 references·2 citing·53 second hop
Investigating consumer embarrassment in service interactions (2012)Investigating consumer embarrassment in s…Prosocial Behavior: Multilevel Perspectives (2004)Prosocial Behavior: Multileve…Emotion, Regulation, and Moral Development (2000)Emotion, Regulation, and Mora…Antecedent- and response-focused emotion regulation: Divergent consequences for experience, expression, and physiology. (1998)Antecedent- and response-focu…Measuring Emotions in the Consumption Experience (1997)Measuring Emotions in the Con…Are shame, guilt, and embarrassment distinct emotions? (1996)Are shame, guilt, and embarra…The need to belong: Desire for interpersonal attachments as a fundamental human motivation. (1995)The need to belong: Desire fo…Critical Service Encounters: The Employee's Viewpoint (1994)Critical Service Encounters: …Handbook of Emotions (1993)Handbook of EmotionsDynamics of a stressful encounter: Cognitive appraisal, coping, and encounter outcomes. (1986)Dynamics of a stressful encou…A Role Theory Perspective on Dyadic Interactions: The Service Encounter (1985)A Role Theory Perspective on …Social anxiety and self-presentation: A conceptualization model. (1982)Social anxiety and self-prese…A Means-End Chain Model Based on Consumer Categorization Processes (1982)A Means-End Chain Model Based…The psychology of social impact. (1981)The psychology of social impa…Pan-Cultural Elements in Facial Displays of Emotion (1969)Pan-Cultural Elements in Faci…Social Facilitation (1965)Social FacilitationAn inventory for assessing different kinds of hostility. (1957)An inventory for assessing di…The Servicescape and Its Impact on Consumer Satisfaction: A Meta‐Analysis (2024)The Servicescape and Its Impa…Why and when witnessing uncivil behavior leads observers to punish frontline employees and leave the firm (2019)Why and when witnessing unciv…Negative affectivity: The disposition to experience aversive emotional states. 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this work references cited by second hop

References

  • 1995The need to belong: Desire for interpersonal attachments as a fundamental human motivation.21,991 cited
  • 1986Dynamics of a stressful encounter: Cognitive appraisal, coping, and encounter outcomes.4,858 cited
  • 1998Antecedent- and response-focused emotion regulation: Divergent consequences for experience, expression, and physiology.4,666 cited
  • 1993Handbook of Emotions3,271 cited
  • 1981The psychology of social impact.2,864 cited
  • 1965Social Facilitation2,837 cited
  • 1957An inventory for assessing different kinds of hostility.2,586 cited
  • 2000Emotion, Regulation, and Moral Development2,422 cited
  • 2004Prosocial Behavior: Multilevel Perspectives2,135 cited
  • 1985A Role Theory Perspective on Dyadic Interactions: The Service Encounter2,003 cited
  • 1982A Means-End Chain Model Based on Consumer Categorization Processes1,985 cited
  • 1997Measuring Emotions in the Consumption Experience1,970 cited
  • 1994Critical Service Encounters: The Employee's Viewpoint1,821 cited
  • 1969Pan-Cultural Elements in Facial Displays of Emotion1,767 cited
  • 1982Social anxiety and self-presentation: A conceptualization model.1,572 cited

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  • 1996Are shame, guilt, and embarrassment distinct emotions?1,555 cited
  • Cited by

    • 2019Why and when witnessing uncivil behavior leads observers to punish frontline employees and leave the firm32 cited
    • 2024The Servicescape and Its Impact on Consumer Satisfaction: A Meta‐Analysis26 cited