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Construing loyalty through brand experience: The mediating role of brand relationship quality
16 references·16 citing·37 second hopsampled
Construing loyalty through brand experience: The mediating role of brand relationship quality (2014)Construing loyalty through brand experien…Advances in Consumer Research (2025)Advances in Consumer ResearchWelcome to the experience economy (2019)Welcome to the experience eco…Structural Equation Modeling With AMOS (2013)Structural Equation Modeling …Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Brand Experience: What Is It?…How to Sustain the Customer Experience: (2007)How to Sustain the Customer E…Consumption experience, customer value, and subjective personal introspection: An illustrative photographic essay (2006)Consumption experience, custo…Self‐Construal, Reference Groups, and Brand Meaning (2005)Self‐Construal, Reference Gro…Structural equation modeling with AMOS: basic concepts, applications, and programming (2000)Structural equation modeling …Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Experiential Marketing (1999)Experiential MarketingConsumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Consumers and Their Brands: D…Why Satisfied Customers Defect (1995)Why Satisfied Customers DefectRiver Magic: Extraordinary Experience and the Extended Service Encounter (1993)River Magic: Extraordinary Ex…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Managing Brand Equity (1991)Managing Brand EquityThe Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Experiential Aspects of C…Effect of brand experiences on brand loyalty mediated by brand love: the moderated mediation role of brand trust (2023)Effect of brand experiences o…Customer advocacy and brand loyalty: the mediating roles of brand relationship quality and trust (2022)Customer advocacy and brand l…The relationship between brand experience and consumer-based brand equity in grocerants (2021)The relationship between bran…Role of brand experience in predicting consumer loyalty (2021)Role of brand experience in p…Influence of brand experience on customer inspiration and pro-environmental intention (2020)Influence of brand experience…Effects of customer experience in engaging in hotels’ CSR activities on brand relationship quality and behavioural intention (2020)Effects of customer experienc…Customer experience and commitment in retailing: Does customer age matter? (2020)Customer experience and commi…Brand Experience-Brand Love Relationship for Indian Hypermarket Brands: The Moderating Role of Customer Personality Traits (2020)Brand Experience-Brand Love R…Relationship quality determinants and outcomes in retail banking services: The role of customer experience (2019)Relationship quality determin…Brand Love as Mediator of the Brand Experience-Satisfaction-Loyalty Relationship in a Retail Fashion Brand (2019)Brand Love as Mediator of the…The brand experience extended model: a meta-analysis (2018)The brand experience extended…A renaissance of brand experience: Advancing the concept through a multi-perspective analysis (2018)A renaissance of brand experi…The role of customer brand engagement and brand experience in online banking (2016)The role of customer brand en…The relative impacts of experiential and transformational benefits on consumer-brand relationship (2016)The relative impacts of exper…The impact of brand strength on satisfaction, loyalty and WOM: An empirical examination in the higher education sector (2015)The impact of brand strength …A review and future directions of brand experience research (2015)A review and future direction…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)The Theory of Buyer Behavior (1971)Structure and Functions of Fantasy (1974)An Information Processing Theory of Consumer Choice (1979)Consumer perceived value: The development of a multiple item scale (2001)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Liberatory Postmodernism and the Reenchantment of Consumption (1995)Development of a Scale to Measure Memorable Tourism Experiences (2010)Exploring the essence of memorable tourism experiences (2011)Modernity and Self-Identity: Self and Society in the Late Modern Age (2020)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Marketing management: analysis. planning. implementation and control (2000)\nThe use of partial least squares path modeling in international marketing (2009)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Customer Engagement (2011)In Search of Golden Rules: Comment on Hypothesis-Testing Approaches to Setting Cutoff Values for Fit Indexes and Dangers in Overgeneralizing Hu and Bentler's (1999) Findings (2004)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Using PLS path modeling in new technology research: updated guidelines (2016)Understanding Customer Experience Throughout the Customer Journey (2016)Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)An Examination of Selected Marketing Mix Elements and Brand Equity (2000)Developing and validating a multidimensional consumer-based brand equity scale (2001)Measuring exposure to bullying and harassment at work: Validity, factor structure and psychometric properties of the Negative Acts Questionnaire-Revised (2009)Teacher self-efficacy and teacher burnout: A study of relations (2009)Technostress: Technological Antecedents and Implications1 (2011)Communication and Control Processes in the Delivery of Service Quality (1988)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)
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References

  • 2000Structural equation modeling with AMOS: basic concepts, applications, and programming17,968 cited
  • 1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun8,274 cited
  • 1998Consumers and Their Brands: Developing Relationship Theory in Consumer Research7,540 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 2009Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty?4,414 cited
  • 2013Structural Equation Modeling With AMOS3,959 cited
  • 1991Managing Brand Equity3,818 cited
  • 1999Experiential Marketing2,989 cited
  • 1993River Magic: Extraordinary Experience and the Extended Service Encounter2,572 cited
  • 2019Welcome to the experience economy2,562 cited
  • 1995Why Satisfied Customers Defect2,226 cited
  • 2005Self‐Construal, Reference Groups, and Brand Meaning2,045 cited
  • 2007How to Sustain the Customer Experience:1,784 cited
  • 2025Advances in Consumer Research1,129 cited
  • 2006Consumption experience, customer value, and subjective personal introspection: An illustrative photographic essay

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884 cited

Cited by

  • 2016The role of customer brand engagement and brand experience in online banking189 cited
  • 2020Customer experience and commitment in retailing: Does customer age matter?178 cited
  • 2019Relationship quality determinants and outcomes in retail banking services: The role of customer experience143 cited
  • 2020Influence of brand experience on customer inspiration and pro-environmental intention101 cited
  • 2018A renaissance of brand experience: Advancing the concept through a multi-perspective analysis99 cited
  • 2023Effect of brand experiences on brand loyalty mediated by brand love: the moderated mediation role of brand trust99 cited
  • 2015The impact of brand strength on satisfaction, loyalty and WOM: An empirical examination in the higher education sector98 cited
  • 2015A review and future directions of brand experience research92 cited
  • 2018The brand experience extended model: a meta-analysis90 cited
  • 2020Effects of customer experience in engaging in hotels’ CSR activities on brand relationship quality and behavioural intention86 cited
  • 2019Brand Love as Mediator of the Brand Experience-Satisfaction-Loyalty Relationship in a Retail Fashion Brand80 cited
  • 2021The relationship between brand experience and consumer-based brand equity in grocerants67 cited
  • 2022Customer advocacy and brand loyalty: the mediating roles of brand relationship quality and trust66 cited
  • 2021Role of brand experience in predicting consumer loyalty63 cited
  • 2020Brand Experience-Brand Love Relationship for Indian Hypermarket Brands: The Moderating Role of Customer Personality Traits63 cited
  • 2016The relative impacts of experiential and transformational benefits on consumer-brand relationship58 cited