Which retailers adopt a loyalty program? An empirical studyJorna Leenheer, Tammo H.A. Bijmolt2008-01-11articleJournal of Retailing and Consumer Services106 citationsclosedNo readable copy stored yet — this record is metadata only.Customer Service Quality and LoyaltyConsumer Market Behavior and PricingConsumer Retail Behavior StudiesAbstractNo abstract was published for this record.Citations in this libraryStored only when both papers are in the corpus — 106 citations exist upstream.References1986Self-Reports in Organizational Research: Problems and Prospects1977Estimating Nonresponse Bias in Mail Surveys1987Developing Buyer-Seller Relationships1990The Effect of a Market Orientation on Business Profitability1999Whence Consumer Loyalty?1993Market Orientation: Antecedents and Consequences1994Customer Loyalty: Toward an Integrated Conceptual Framework1991ORGANIZATIONAL INNOVATION: A META-ANALYSIS OF EFFECTS OF DETERMINANTS AND MODERATORS.Cited by2010Comprehension of relationship quality in the retail environment2021The multiple effects of service innovation and quality on transitional and electronic word-of-mouth in predicting customer behaviour202140 years of loyalty programs: how effective are they? Generalizations from a meta-analysis2010Customer intimacy and commitment to relationships with firms in five different sectors: Preliminary evidence2014The role of customer gratitude in making relationship marketing investments successful2011Loyalty Programs: Generalizations on Their Adoption, Effectiveness and Design2011Satisfaction and image as mediators of store loyalty drivers in grocery retailing2012Establishing Profitable Customer Loyalty for Multinational Companies in the Emerging Economies: A Conceptual Framework