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Building a Chain of Customers
0 references·16 citing·59 second hopsampled
Building a Chain of Customers (1991)Building a Chain of CustomersMaking resources work more efficiently – the importance of supply chain partnerships (2009)Making resources work more ef…Part I (2004)Part IMoving-on — Beyond Lean Thinking (2004)Moving-on — Beyond Lean Think…World class manufacturing (2002)World class manufacturingThe long and winding road: The evolution of quality management (2002)The long and winding road: Th…Checking Out Service: Evaluating Excellence, HRM and TQM in Retailing (1997)Checking Out Service: Evaluat…A critical appraisal of aspects of the lean chain approach (1997)A critical appraisal of aspec…Beyond vendor assessment (1996)Beyond vendor assessmentThe Development of Strategic Performance Metrics (1995)The Development of Strategic …Managing Information about Processes (1995)Managing Information about Pr…The Factory as Laboratory (1994)The Factory as LaboratoryDimensions of Quality (1994)Dimensions of QualityOrganizational Obstacles: Links with Financial Performance, Customer Satisfaction, and Job Satisfaction in a Service Environment (1993)Organizational Obstacles: Lin…Logistics and competitive strategy (1993)Logistics and competitive str…Cross‐Functional Teams: Good Concept, Poor Implementation! 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  • 1995Managing Information about Processes211 cited
  • 1993Organizational Obstacles: Links with Financial Performance, Customer Satisfaction, and Job Satisfaction in a Service Environment127 cited
  • 1997Checking Out Service: Evaluating Excellence, HRM and TQM in Retailing118 cited
  • 1994Dimensions of Quality112 cited
  • 1993Cross‐Functional Teams: Good Concept, Poor Implementation!106 cited
  • 1996Beyond vendor assessment101 cited
  • 1993Logistics and competitive strategy92 cited
  • 2004Moving-on — Beyond Lean Thinking92 cited
  • 1994The Factory as Laboratory92 cited
  • 2002World class manufacturing81 cited
  • 2004Part I80 cited
  • 2002The long and winding road: The evolution of quality management78 cited
  • 2009Making resources work more efficiently – the importance of supply chain partnerships70 cited
  • 1992SERVICE‐BASED MANUFACTURING: THE SERVICE FACTORY58 cited
  • 1997A critical appraisal of aspects of the lean chain approach52 cited
  • 1995

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The Development of Strategic Performance Metrics
52 cited