The Impact of Role Conflict/Facilitation on Core and Discretionary Behaviors: Testing a Mediated Model

Holly B. Tompson · Jon M. Werner

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Work-Family Balance Challenges Employee Performance and Management Job Satisfaction and Organizational Behavior

Abstract

It was hypothesized that individuals perceiving high levels of conflict between their work and non-work life roles would exhibit reduced levels of organizational citizenship behaviors (OCB). A new measure of inter-role conflict and facilitation was tested on 169 full-time employed MBA students. Results primarily supported the direct effects of role conflict on OCB. However, organizational commitment was found to mediate the relationship between role conflict and the OCB dimension of loyalty. Research and organizational implications are discussed.

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References

1986Self-Reports in Organizational Research: Problems and Prospects 1977Handbook of Industrial and Organizational Psychology.1990The measurement and antecedents of affective, continuance and normative commitment to the organization 1979The measurement of organizational commitment 1975Development of the Job Diagnostic Survey.1991Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors 1988Organizational Citizenship Behavior: The Good Soldier Syndrome.1970Role Conflict and Ambiguity in Complex Organizations

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