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Employee empowerment in services: a framework for analysis

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References

1988The Empowerment Process: Integrating Theory and Practice4,310 cited
1990Cognitive Elements of Empowerment: An "Interpretive" Model of Intrinsic Task Motivation3,161 cited
1994Service Quality: New Directions in Theory and Practice1,701 cited
2001The McDonaldization of Society1,665 cited
1976A Comparative Analysis of Complex Organizations, by Amitai Etzioni1,619 cited
1992The empowerment of service workers: what, why, how, and when.1,243 cited
1995Human Resource Management: Rhetorics and Realities1,201 cited
1975Beyond Contract: Work, Power and Trust Relations.1,076 cited
1977Industry and Labour814 cited
1990Service Breakthroughs: Changing the Rules of the Game460 cited
1980The Marketing of Services363 cited
2008Service Operations Management300 cited
1989Leadership: The Art of Empowering Others290 cited
1994Empowerment in the Hospitality Industry: an Exploration of Antecedents and Outcomes209 cited
1991‘Them and Us’: Social Psychology and ‘The New Industrial Relations’155 cited
1993The impact of employee involvement on organisational commitment and ‘them and us’ attitudes

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55 cited

Cited by

2019A systematic review of the servant leadership literature in management and hospitality182 cited
2003Psychological empowerment of non-supervisory employees working in full-service restaurants138 cited
2019Participative leadership and job satisfaction136 cited
2010Employee empowerment: extent of adoption and influential factors129 cited
2010Empowerment in hospitality organizations: Customer orientation and organizational support111 cited
2009Employee empowerment107 cited
2008Understanding empowerment from an employee perspective100 cited
2017Assessing the effectiveness of empowerment on service quality: A multi-level study of Chinese tourism firms81 cited
2014Exploring team performance in high-tech industries: Future trends of building up teamwork72 cited
2009The Mediating Effect of Empowerment in the Relationship between Transformational Leadership and Service Quality71 cited
2005Employee empowerment in the Greek context64 cited
2007High performance work practices and competitive advantage in the Irish hospitality sector64 cited
2020Frontline employee empowerment: Scale development and validation using Confirmatory Composite Analysis56 cited
2023Job Satisfaction and Employee Engagement as Mediators of the Relationship Between Talent Development and Intention to Stay in Generation Z Workers55 cited
2020Linking Structural Empowerment to Employee-Driven Innovation: The Mediating Role of Psychological Empowerment51 cited
2014Directionality of the associations between psychological empowerment and behavioural involvement: A longitudinal autoregressive cross‐lagged analysis48 cited