Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Perceived Service Quality and User Satisfaction with the Information Services Function

16 references·16 citing·40 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models25,696 cited
1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
1989Structural Equations with Latent Variables17,500 cited
1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
1992Information Systems Success: The Quest for the Dependent Variable10,674 cited
1992Measuring Service Quality: A Reexamination and Extension10,646 cited
1991Assessing Construct Validity in Organizational Research6,615 cited
1984A Service Quality Model and its Marketing Implications6,560 cited
1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
1991Predicting User Intentions: Comparing the Technology Acceptance Model with the Theory of Planned Behavior4,215 cited
1990Delivering quality service: balancing customer perceptions and expectations3,870 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1989LISREL 7 : a guide to the program and applications3,777 cited

1985Application of confirmatory factor analysis to the study of self-concept: First- and higher order factor models and their invariance across groups.3,416 cited

Cited by

1997Measuring Information Systems Service Quality: Concerns on the Use of the SERVQUAL Questionnaire1600 cited
2002Measuring Information System Service Quality: Servqual from the Other Side1520 cited
2002Quality and effectiveness in Web-based customer support systems508 cited
1997Pragmatic Perspectives on the Measurement of Information Systems Service Quality1446 cited
2011Assessing citizen adoption of e-Government initiatives in Gambia: A validation of the technology acceptance model in information systems success415 cited
2011Conceptualizing models using multidimensional constructs: a review and guidelines for their use342 cited
2009A paradigm for examining second-order factor models employing structural equation modeling314 cited
2011Understanding sustained participation in transactional virtual communities293 cited
2011Assessing value-in-use: A conceptual framework and exploratory study291 cited
2007The relationship of e-Learner’s self-regulatory efficacy and perception of e-Learning environmental quality281 cited
1998Measuring Information Systems Service Quality: Lessons From Two Longitudinal Case Studies1276 cited
1997Measuring Information Systems Service Quality: Concerns for a Complete Canvas1274 cited
2021Determinants of Continuance Intention towards Banks’ Chatbot Services in Vietnam: A Necessity for Sustainable Development269 cited
1999Measuring service quality: current thinking and future requirements260 cited
2005Zones of Tolerance: Alternative Scales for Measuring Information Systems Service Quality1256 cited
2004The conceptualization and measurement of m-commerce user satisfaction253 cited