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Research in the field of hospitality

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References

2017The Motivation to Work5,564 cited
1983The management of hospitality.45 cited

Cited by

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2016Moderating roles of customer characteristics on the link between service factors and satisfaction in a buffet restaurant66 cited
2013Measuring Hotel Guest Satisfaction by Using an Online Quality Management System51 cited
2012Sustainable Practices in Hospitality: A Research Framework37 cited
2013Regional effects on customer satisfaction with restaurants36 cited
2008Shopping orientation-defined segments based on store-choice criteria and satisfaction: an empirical investigation27 cited
2009Building Customer Loyalty: A customer experience based approach in a tourism context27 cited
2021Looks Clear and Sounds Familiar: How Consumers Form Inferential Beliefs About Luxury Hotel Service Quality24 cited
2012A Comparison of Dining Preference between Resident and Non-Resident Groups12 cited
2009An investigation into visitors' satisfaction with Port Elizabeth's heritage museums3 cited

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