Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Customer Mind-Set of Employees throughout the Organization

16 references·16 citing·37 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
1977Estimating Nonresponse Bias in Mail Surveys12,220 cited
1979The measurement of organizational commitment8,817 cited
1990The Effect of a Market Orientation on Business Profitability7,973 cited
1974Foundations of Behavioral Research7,346 cited
1990Market Orientation: The Construct, Research Propositions, and Managerial Implications7,320 cited
1982Out of the Crisis7,278 cited
1993Market Orientation: Antecedents and Consequences7,032 cited
1994The Capabilities of Market-Driven Organizations6,532 cited
1990The Fifth Discipline6,350 cited
1988An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment6,290 cited
1960Essentials of Psychological Testing4,513 cited
1995Market Orientation and the Learning Organization4,379 cited
1983Concepts of Culture and Organizational Analysis4,047 cited
1998Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

3,968 cited

Cited by

2008Antecedents and Consequences Of Frontline Service Employee Commitment to Service Quality146 cited
2010The Service Models of Frontline Employees137 cited
2019When Does Customer Participation Matter? An Empirical Investigation of the Role of Customer Empowerment in the Customer Participation–Performance Link135 cited
2019The effects of strategic orientation on operational ambidexterity: A study of indian SMEs in the industry 4.0 era135 cited
2013The impact of job satisfaction, adaptive selling behaviors and customer orientation on salesperson's performance: exploring the moderating role of selling experience129 cited
2005Relationships among customer orientation, service orientation and job satisfaction in financial services128 cited
2013The Beautiful, the Cheerful, and the Helpful: The Effects of Service Employee Attributes on Customer Satisfaction113 cited
2010Does salesperson's customer orientation create value in B2B relationships? Empirical evidence from India93 cited
2005Consequences of market orientation for customers and employees92 cited
2005Exploring the role of employees in the delivery of the brand: a case study approach89 cited
2010Customer Orientation and Firm Performance among Nigerian Small and Medium Scale Businesses86 cited
2011Organizational Drivers of Salespeople’s Customer Orientation and Selling Orientation78 cited
2012The Long-Term Influence of Service Employee Attrition on Customer Outcomes and Profits73 cited
2013Assessing the influence of customer relationship management (CRM) dimensions on organization performance72 cited
2011Familiness and market orientation: A stakeholder approach60 cited
2013As they sow, so shall they reap: customers’ influence on customer satisfaction at the customer interface60 cited