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Building on Services' Characteristics to Develop Successful Services Brands
0 references·16 citing·52 second hopsampled
Building on Services' Characteristics to Develop Successful Services Brands (2001)Building on Services' Characteristics to …Effects of brand attitude and eWOM on consumers’ willingness to pay in the banking industry: Mediating role of consumer-brand identification and brand equity (2018)Effects of brand attitude and…Internal Branding (2014)Internal BrandingA destination-branding model: An empirical analysis based on stakeholders (2011)A destination-branding model:…Place branding research: A cross-disciplinary agenda and the views of practitioners (2010)Place branding research: A cr…Exploring the relationship between corporate, internal and employer branding (2010)Exploring the relationship be…Multidimensional Customer-Based Brand Equity and Its Consequences in Midpriced Hotels (2008)Multidimensional Customer-Bas…Exploring the Influences of Internal Branding on Employees' Brand Promise Delivery: Implications for Strengthening Customer–Brand Relationships (2008)Exploring the Influences of I…The role of internal branding in the delivery of employee brand promise (2007)The role of internal branding…The management of destination brands: Five guiding principles based on recent developments in corporate branding theory (2007)The management of destination…Internal brand building and structuration: the role of leadership (2006)Internal brand building and s…An exploration of the meanings of hotel brand equity (2006)An exploration of the meaning…Destination brand images: a business tourism perspective (2005)Destination brand images: a b…Corporate Branding for Start-ups: The Crucial Role of Entrepreneurs (2005)Corporate Branding for Start-…Relational network brands: Towards a conceptual model of place brands (2004)Relational network brands: To…Market orientation, brand investment, new service development, market position and performance for service organisations (2004)Market orientation, brand inv…Would a Brand Smell any Sweeter by a Corporate Name? (2002)Would a Brand Smell any Sweet…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Organizational Culture and Leadership (1986)Social Identity Theory and the Organization (1989)Conceptualising employer branding in sustainable organisations (2011)Employer Branding: Sustainable HRM as a Competitive Advantage in the Market for High-Quality Employees (2012)Antecedents and Consequences of Employer Branding (2014)Coefficient Alpha and the Internal Structure of Tests (1951)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)The smart city as a common place for tourists and residents: A structural analysis of the determinants of urban attractiveness (2017)Elements of destination brand equity and destination familiarity regarding travel intention (2019)Social impacts of mega-events: a systematic narrative review and research agenda (2021)Qualitative research and evaluation methods (1980)Qualitative Data Analysis: An Expanded Sourcebook (1994)Principles of corporate rebranding (2008)Employees' awareness of their impact on corporate reputation (2010)Management of Permanent Change (2014)The Discovery of Grounded Theory (2017)Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Managing brand equity : capitalizing on the value of a brand name. (1991)Building Strong Brands (1995)Destination brand positions of a competitive set of near-home destinations (2009)The determinants and measurement of a country brand: the country brand strength index (2010)Storytelling about places: Tourism marketing in the digital age (2018)Content Analysis: An Introduction to its Methodology. 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(2003)From internal brand management to organizational citizenship behaviours: Evidence from frontline employees in the hotel industry (2016)Internal branding process: Exploring the role of mediators in top management's leadership–commitment relationship (2016)Mapping the domain of the fragmented field of internal branding (2016)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Commitment-Trust Theory of Relationship Marketing (1994)Hospitality marketing research: Recent trends and future directions (2011)The Marketing Effectiveness of Social Media in the Hotel Industry (2013)Managing Brand Equity (1991)Destination in a country image context (2008)My city – my brand: the different roles of residents in place branding (2013)Rethinking the place brand: the interactive formation of place brands and the role of participatory place branding (2015)The nature of human values (1973)A Paradigm for Developing Better Measures of Marketing Constructs (1979)The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1994)The Role of Internal Communication and Training in Infusing Corporate Values and Delivering Brand Promise: Singapore Airlines' Experience (2007)Brand Engagement and Brand Experience at BBVA, the Transformation of a 150 Years Old Company (2008)
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  • 2011A destination-branding model: An empirical analysis based on stakeholders264 cited
  • 2008Multidimensional Customer-Based Brand Equity and Its Consequences in Midpriced Hotels223 cited
  • 2014Internal Branding220 cited
  • 2002Would a Brand Smell any Sweeter by a Corporate Name?196 cited
  • 2018Effects of brand attitude and eWOM on consumers’ willingness to pay in the banking industry: Mediating role of consumer-brand identification and brand equity184 cited
  • 2005Corporate Branding for Start-ups: The Crucial Role of Entrepreneurs174 cited
  • 2006An exploration of the meanings of hotel brand equity168 cited
  • 2004Market orientation, brand investment, new service development, market position and performance for service organisations

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163 cited
  • 2008Exploring the Influences of Internal Branding on Employees' Brand Promise Delivery: Implications for Strengthening Customer–Brand Relationships148 cited
  • 2010Place branding research: A cross-disciplinary agenda and the views of practitioners143 cited