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Exploring the potential of customer accounting: a synthesis of the accounting and marketing literatures
16 references·16 citing·29 second hopsampled
Exploring the potential of customer accounting: a synthesis of the accounting and marketing literatures (2008)Exploring the potential of customer accou…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Management control systems design within its organizational context: findings from contingency-based research and directions for the future (2003)Management control systems de…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Putting the Service-Profit Chain to Work (1994)Putting the Service-Profit Ch…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…The balanced scorecard--measures that drive performance. (1992)The balanced scorecard--measu…The balanced scorecard : measures that drive performance (1992)The balanced scorecard : meas…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Zero defections: quality comes to services. (1990)Zero defections: quality come…Relevance Lost: The Rise and Fall of Management Accounting (1987)Relevance Lost: The Rise and …A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Effects of revenue management on perceived value, customer satisfaction, and customer loyalty (2022)Effects of revenue management…Strategic Management Accounting (2020)Strategic Management Accounti…Exploring the interface between management accounting and marketing: a literature review of customer accounting (2020)Exploring the interface betwe…The interactive effect of competition intensity and customer service competition on customer accounting sophistication—Evidence of positive and negative associations (2019)The interactive effect of com…Management Accounting and Service Companies' Performance: Research in Emerging Economies (2019)Management Accounting and Ser…A Systematic Mapping Study on Customer Loyalty and Brand Management (2019)A Systematic Mapping Study on…Strategic Management Accounting and the Dimensions of Competitive Advantage: Testing the Associations in Saudi Industrial Sector (2018)Strategic Management Accounti…Performance implication of market orientation and use of management accounting systems (2018)Performance implication of ma…Association between strategic management accounting facets and organizational performance (2018)Association between strategic…Branding co-creation with members of online brand communities (2016)Branding co-creation with mem…An investigation of Customer Accounting systems as a source of sustainable competitive advantage (2016)An investigation of Customer …The marketing-accounting interface – problems and opportunities (2015)The marketing-accounting inte…Contingent factors of Strategic Management Accounting (2015)Contingent factors of Strateg…Measuring customer profitability in complex environments: an interdisciplinary contingency framework (2011)Measuring customer profitabil…Improving profitability with customer‐centric strategies: the case of a mobile content provider (2011)Improving profitability with …Taking the customer into account: Transcending the construction of the customer through the promotion of self-accounting (2010)Taking the customer into acco…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding Customer Experience Throughout the Customer Journey (2016)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Marketing management: analysis. planning. implementation and control (2000)\nThe use of partial least squares path modeling in international marketing (2009)Understanding Attitudes and Predicting Social Behavior (1980)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Performance measurement system design (1995)Performance management: a framework for management control systems research (1999)Clarifying Business Models: Origins, Present, and Future of the Concept (2005)THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. (1996)
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References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1992The balanced scorecard : measures that drive performance12,082 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1992The balanced scorecard--measures that drive performance.7,979 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 1994Putting the Service-Profit Chain to Work3,732 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
  • 2003Management control systems design within its organizational context: findings from contingency-based research and directions for the future

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3,233 cited
  • 1987Relevance Lost: The Rise and Fall of Management Accounting3,169 cited
  • Cited by

    • 2016Branding co-creation with members of online brand communities302 cited
    • 2022Effects of revenue management on perceived value, customer satisfaction, and customer loyalty89 cited
    • 2019Management Accounting and Service Companies' Performance: Research in Emerging Economies63 cited
    • 2018Association between strategic management accounting facets and organizational performance63 cited
    • 2011Measuring customer profitability in complex environments: an interdisciplinary contingency framework61 cited
    • 2019A Systematic Mapping Study on Customer Loyalty and Brand Management61 cited
    • 2010Taking the customer into account: Transcending the construction of the customer through the promotion of self-accounting45 cited
    • 2016An investigation of Customer Accounting systems as a source of sustainable competitive advantage39 cited
    • 2015Contingent factors of Strategic Management Accounting38 cited
    • 2018Performance implication of market orientation and use of management accounting systems28 cited
    • 2019The interactive effect of competition intensity and customer service competition on customer accounting sophistication—Evidence of positive and negative associations27 cited
    • 2020Strategic Management Accounting27 cited
    • 2011Improving profitability with customer‐centric strategies: the case of a mobile content provider22 cited
    • 2015The marketing-accounting interface – problems and opportunities22 cited
    • 2018Strategic Management Accounting and the Dimensions of Competitive Advantage: Testing the Associations in Saudi Industrial Sector21 cited
    • 2020Exploring the interface between management accounting and marketing: a literature review of customer accounting21 cited