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A imagem do comércio varejista e a satisfação dos consumidores: um estudo exploratório ambientado em uma cidade da serra gaúcha
14 references·0 citing·38 second hop
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References

  • 1990Market Orientation: The Construct, Research Propositions, and Managerial Implications7,320 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 2014Satisfaction: A Behavioral Perspective on the Consumer3,003 cited
  • 1984The phenomenon of social representations.1,956 cited
  • 1990In Search of Brand Image: a Foundation Analysis806 cited
  • 1957The Image: Knowledge in Life and Society644 cited
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  • 1971Identification of Determinant Attributes: A Comparison of Methods301 cited
  • 2001Marketing Images204 cited
  • 1971Identification of Determinant Attributes: A Comparison of Methods160 cited
  • 2003Marketing de serviços135 cited
  • 2001Mental models and social representations of hazards: the significance of identity processes123 cited
  • 2001Improving Customer Satisfaction, Loyalty, and Profit20014Michael D. Johnson, Anders Gustafsson. Improving Customer Satisfaction, Loyalty, and Profit. San Francisco, CA: Jossey‐Bass214 pp., ISBN: 0 7879 5310 5 US$25 (hardback) University of Michigan Business School Series66 cited
  • 2007Atmosfera de loja on-line: o impacto do ambiente virtual na satisfação do consumidor e na atitude para com a compra13 cited

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