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TQM: terrific quality marvel or tragic quality malpractice?
16 references·5 citing·35 second hop
TQM: terrific quality marvel or tragic quality malpractice? (2005)TQM: terrific quality marvel or tragic qu…The One Number You Need to Grow (2004)The One Number You Need to Gr…The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services (2004)The effects of customer satis…The one number you need to grow. (2003)The one number you need to gr…The mismanagement of customer loyalty. (2002)The mismanagement of customer…The impact of TQM on financial performance (2002)The impact of TQM on financia…TQM as a management system consisting of values, techniques and tools (2000)TQM as a management system co…Managing Quality (3rd ed.) (2000)Managing Quality (3rd ed.)Customer satisfaction and its consequences on customer behaviour revisited (1998)Customer satisfaction and its…What is total quality management … and does it matter? (1997)What is total quality managem…Total Quality Management: Empirical, Conceptual, and Practical Issues (1995)Total Quality Management: Emp…A history of managing for quality : the evolution, trends, and future directions of managing for quality (1995)A history of managing for qua…Quality from Customer Needs to Customer Satisfaction (1994)Quality from Customer Needs t…Strategic management of public and third sector organizations: a handbook for leaders (1992)Strategic management of publi…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Out of the Crisis (1982)Out of the CrisisAspects of Scientific Explanation. (1966)Aspects of Scientific Explana…How The TQM Journal has addressed “quality”: a literature review using bibliometric analysis (2023)How The TQM Journal has addre…Have the Reports of TQM’s Death Been Greatly Exaggerated? A Re-Examination of the Concept’s Historical Popularity Trajectory (2020)Have the Reports of TQM’s Dea…Quality management in heavy duty manufacturing industry: TQM vs. Six Sigma (2014)Quality management in heavy d…Quality and reliability in new product development (2013)Quality and reliability in ne…Conceptualisation of Total Six Sigma Function Deployment through literature snapshots (2008)Conceptualisation of Total Si…What is total quality control the japanese way (1985)MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT (1994)Components of successful total quality management (2005)Lean, six sigma and lean sigma: fads or real process improvement methods? (2008)The support of Quality Management to sustainable development: a literature review (2016)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)The analysis of antecedents of customer loyalty in the Turkish mobile telecommunication market (2005)How quality, value, image, and satisfaction create loyalty at a Chinese telecom (2008)Trust and Satisfaction, Two Stepping Stones for Successful E-Commerce Relationships: A Longitudinal Exploration (2008)Satisfaction: a behavioral perspective on the consumer (2010)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Marketing management: analysis. planning. implementation and control (2000)\nThe use of partial least squares path modeling in international marketing (2009)Customer involvement in new product development (2005)Management for sustainability – A stakeholder theory (2010)Impact of self-service technology (SST) service quality on customer loyalty and behavioral intention: The mediating role of customer satisfaction (2018)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Role congruity theory of prejudice toward female leaders. (2002)Transformational, transactional, and laissez-faire leadership styles: A meta-analysis comparing women and men. (2003)Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development (2003)Comfort your online customer: quality, trust and loyalty on the internet (2004)Customer engagement: the construct, antecedents, and consequences (2016)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)Reconceptualizing Organizational Routines as a Source of Flexibility and Change (2003)Evaluation of goodness-of-fit indices for structural equation models. (1989)Verification, Validation, and Confirmation of Numerical Models in the Earth Sciences (1994)A Realist Theory of Science (2013)Building and sustaining profitable customer loyalty for the 21st century (2004)The Nature and Role of Feedback Text Comments in Online Marketplaces: Implications for Trust Building, Price Premiums, and Seller Differentiation (2006)Exploring the relationship between leadership, operational practices, institutional pressures and environmental performance: A framework for green supply chain (2014)Overcoming the J-shaped distribution of product reviews (2009)
this work references cited by second hop

References

  • 1982Out of the Crisis7,278 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1966Aspects of Scientific Explanation.3,319 cited
  • 2004The One Number You Need to Grow2,034 cited
  • 2003The one number you need to grow.1,683 cited
  • 1995Total Quality Management: Empirical, Conceptual, and Practical Issues1,630 cited
  • 2004The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services970 cited
  • 2002The mismanagement of customer loyalty.769 cited
  • 1994Quality from Customer Needs to Customer Satisfaction744 cited
  • 2000TQM as a management system consisting of values, techniques and tools438 cited
  • 1998Customer satisfaction and its consequences on customer behaviour revisited428 cited
  • 1992Strategic management of public and third sector organizations: a handbook for leaders242 cited
  • 2002The impact of TQM on financial performance193 cited
  • 1995A history of managing for quality : the evolution, trends, and future directions of managing for quality159 cited
  • 2000Managing Quality (3rd ed.)136 cited

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1997
What is total quality management … and does it matter?
133 cited

Cited by

  • 2014Quality management in heavy duty manufacturing industry: TQM vs. Six Sigma27 cited
  • 2020Have the Reports of TQM’s Death Been Greatly Exaggerated? A Re-Examination of the Concept’s Historical Popularity Trajectory21 cited
  • 2008Conceptualisation of Total Six Sigma Function Deployment through literature snapshots14 cited
  • 2013Quality and reliability in new product development13 cited
  • 2023How The TQM Journal has addressed “quality”: a literature review using bibliometric analysis12 cited