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An Interaction Model of Business Service Production and Consumption
10 references·16 citing·42 second hop
An Interaction Model of Business Service Production and Consumption (1991)An Interaction Model of Business Service …Understanding Organizations (2021)Understanding OrganizationsDeveloping Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…Clients as "Partial" Employees of Service Organizations: Role Development in Client Participation (1986)Clients as "Partial" Employee…A Role Theory Perspective on Dyadic Interactions: The Service Encounter (1985)A Role Theory Perspective on …International marketing and purchasing of industrial goods (1984)International marketing and p…Toward a Core Typology of Service Organizations (1980)Toward a Core Typology of Ser…Toward a Concept of Domesticated Markets (1979)Toward a Concept of Domestica…A Model of Industrial Buyer Behavior (1973)A Model of Industrial Buyer B…A General Model for Understanding Organizational Buying Behavior (1972)A General Model for Understan…Industrial buying and creative marketing (1967)Industrial buying and creativ…Value co‐creation and resource based perspectives for strategic sourcing (2010)Value co‐creation and resourc…Unpacking the client(s): Constructions, positions and client–consultant dynamics (2009)Unpacking the client(s): Cons…Client–consultant interaction: Capturing social practices of professional service production (2009)Client–consultant interaction…BEAM: A framework for business ecosystem analysis and modeling (2008)BEAM: A framework for busines…Problems of establishing service supply relationships: Evidence from a high-tech manufacturing company (2006)Problems of establishing serv…The Advisor-SMF Client Relationship: Impact, Satisfaction and Commitment (2005)The Advisor-SMF Client Relati…Exploring the market potential and bundling of business association services (2001)Exploring the market potentia…Exploring relationship management in professional services: a study of management consultancy (2001)Exploring relationship manage…Formation of Strategic Alliances in Business Services: Towards a New Client-Oriented Conceptual Framework (1999)Formation of Strategic Allian…Regional Influences on Foreign Market Development by Business Service Companies: Elements of a Strategic Context Explanation (1998)Regional Influences on Foreig…Internationalisation by Business Service SMEs: An Inter-industry Analysis (1998)Internationalisation by Busin…Internationalisation by Business Service Firms: Towards a New Regionally Based Conceptual Framework (1998)Internationalisation by Busin…Asymmetry of information and the service relationship: selection and evaluation of the service provider (1997)Asymmetry of information and …International market selection by business service firms: Key conceptual and methodological issues (1994)International market selectio…Regional Patterns of Small Firm Development in the Business Services: Evidence from the United Kingdom (1993)Regional Patterns of Small Fi…The Competitiveness of Business Service Firms: A Matched Comparison between Scotland and the South East of England (1992)The Competitiveness of Busine…Organization and environment (1967)Dilemmas in a general theory of planning (1973)Educational Organizations as Loosely Coupled Systems (1976)Assessing Operations Management from a Strategic Perspective (1989)Constructing an Empirically Derived Measure for Customer Contact (1995)Foreign Market Entry Mode Choice of Service Firms: A Contingency Perspective (1998)The Structure of Scientific Revolutions (1963)Markets and Hierarchies: Analysis and Antitrust Implications. 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(1966)An Investigation into the Determinants of Customer Satisfaction (1982)Customer satisfaction, customer retention, and market share (1993)The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Mind, Self, and Society (2015)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Institutionalized Organizations: Formal Structure as Myth and Ceremony (1977)Social Learning Theory. (1978)Emotional Labor in Service Roles: The Influence of Identity (1993)Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality (1996)Psychological Implications of Customer Participation in Co-Production (2003)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Antecedents and consequences of trust and satisfaction in buyer‐seller relationships (1998)A review of methods supporting supplier selection (2001)Vendor selection criteria and methods (1991)Organizational innovation adoption: a multi-level framework of determinants and opportunities for future research (2002)Understanding Customer Experience Throughout the Customer Journey (2016)Modes of Foreign Entry: A Transaction Cost Analysis and Propositions (1986)From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing (1994)Critical service logic: making sense of value creation and co-creation (2012)Customer perceived value: a substitute for satisfaction in business markets? (2002)Relationship value and relationship quality (2006)Assessing and Moving on From the Dominant Project Management Discourse in the Light of Project Overruns (2005)The Project Manager's Leadership Style as a Success Factor on Projects: A Literature Review (2005)Advancing socio-technical systems thinking: A call for bravery (2013)
this work references cited by second hop

References

  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1985A Role Theory Perspective on Dyadic Interactions: The Service Encounter2,003 cited
  • 1967Industrial buying and creative marketing994 cited
  • 1972A General Model for Understanding Organizational Buying Behavior914 cited
  • 1973A Model of Industrial Buyer Behavior883 cited
  • 1984International marketing and purchasing of industrial goods800 cited
  • 1986Clients as "Partial" Employees of Service Organizations: Role Development in Client Participation705 cited
  • 1979Toward a Concept of Domesticated Markets621 cited
  • 2021Understanding Organizations526 cited
  • 1980Toward a Core Typology of Service Organizations271 cited

Cited by

  • 1998Regional Influences on Foreign Market Development by Business Service Companies: Elements of a Strategic Context Explanation114 cited
  • 1997Asymmetry of information and the service relationship: selection and evaluation of the service provider106 cited
  • 2009Client–consultant interaction: Capturing social practices of professional service production103 cited
  • 2008BEAM: A framework for business ecosystem analysis and modeling98 cited
  • 1992The Competitiveness of Business Service Firms: A Matched Comparison between Scotland and the South East of England

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90 cited
  • 1998Internationalisation by Business Service SMEs: An Inter-industry Analysis88 cited
  • 2005The Advisor-SMF Client Relationship: Impact, Satisfaction and Commitment85 cited
  • 2009Unpacking the client(s): Constructions, positions and client–consultant dynamics83 cited
  • 1993Regional Patterns of Small Firm Development in the Business Services: Evidence from the United Kingdom83 cited
  • 1998Internationalisation by Business Service Firms: Towards a New Regionally Based Conceptual Framework73 cited
  • 1994International market selection by business service firms: Key conceptual and methodological issues71 cited
  • 2006Problems of establishing service supply relationships: Evidence from a high-tech manufacturing company70 cited
  • 1999Formation of Strategic Alliances in Business Services: Towards a New Client-Oriented Conceptual Framework62 cited
  • 2001Exploring the market potential and bundling of business association services53 cited
  • 2001Exploring relationship management in professional services: a study of management consultancy51 cited
  • 2010Value co‐creation and resource based perspectives for strategic sourcing49 cited