Third‐Party Logistics Service Providers: Purchasers’ Perceptions

Patricia J. Daugherty · Theodore P. Stank · Dale Stewart Rogers

127 citations0/0 files storedJournal of Supply Chain Management

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Outsourcing and Supply Chain Management Quality and Supply Management Logistics and Transportation Systems

Abstract

A recent survey of manufacturers provides insight into their relationships with providers of international logistics services. The research examines the purchasers’ perceptions regarding the service providers’ capabilities. Further, differences between high‐performance logistics providers and those perceived as providing lower levels of performance are identified and discussed.

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References

1977Estimating Nonresponse Bias in Mail Surveys 1987Developing Buyer-Seller Relationships 1990Performance Outcomes of Purchasing Arrangements in Industrial Buyer-Vendor Relationships 1987The new marketing—Developing long-term interactive relationships 1983Emerging perspectives on services marketing 1992Assessing Reseller Performance from the Perspective of the Supplier 1993Supplier Partnerships: Influencing Factors and Strategic Benefits 1992Logistical excellence: it's not business as usual

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2008An integrated model to identify and classify the key criteria and their role in the assessment of 3PL services providers 2013Third‐Party Logistics: A Meta‐Analytic Review and Investigation of its Impact on Performance 1999Postponement and the reconfiguration challenge for food supply chains 2011THE FLEXIBILITY OF LOGISTICS SERVICE PROVIDERS AND ITS IMPACT ON CUSTOMER LOYALTY: AN EMPIRICAL STUDY 2011The Flexibility of Logistics Service Providers and its Impact on Customer Loyalty – An Empirical Study

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