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What breaks trust in customer supplier relationship?

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References

1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
1990Foundations of social theory16,594 cited
1998Not So Different After All: A Cross-Discipline View Of Trust10,264 cited
1988Illusion and well-being: A social psychological perspective on mental health.7,808 cited
1995AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS.7,320 cited
1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited
1967A new scale for the measurement of interpersonal trust13,501 cited
1998Between Trust and Control: Developing Confidence in Partner Cooperation in Alliances3,360 cited
1997WHEN EMPLOYEES FEEL BETRAYED: A MODEL OF HOW PSYCHOLOGICAL CONTRACT VIOLATION DEVELOPS3,004 cited
1996Developing and Maintaining Trust in Work Relationships2,624 cited
1994Violating the psychological contract: Not the exception but the norm2,499 cited
1972Trust and Managerial Problem Solving2,142 cited
1998The Experience and Evolution of Trust: Implications for Cooperation and Teamwork2,134 cited
1958Trust and suspicion2,076 cited
1999A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery

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2,058 cited

1999A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery1,465 cited

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2011Attitudinal loyalty and trust in entrepreneurship: building new relationships17 cited
2014Does knowledge explain trust behaviors and outcomes? The different influences of initial knowledge and experiential knowledge on personal trust interactions15 cited
2015Facing the open innovation gap: measuring and building open innovation in supply chains13 cited
2019Organizational Virtuousness: The Customers’ Perspective6 cited