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Effects of service mechanisms and modes on customers' attributions about service delivery
16 references·0 citing·34 second hop
Effects of service mechanisms and modes on customers' attributions about service delivery (2001)Effects of service mechanisms and modes o…The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Customer participation in service production and delivery. (1990)Customer participation in ser…Attribution: Perceiving the Causes of Behavior (1987)Attribution: Perceiving the C…Clients as "Partial" Employees of Service Organizations: Role Development in Client Participation (1986)Clients as "Partial" Employee…Problems and Strategies in Services Marketing (1985)Problems and Strategies in Se…An attributional theory of achievement motivation and emotion. (1985)An attributional theory of ac…A Role Theory Perspective on Dyadic Interactions: The Service Encounter (1985)A Role Theory Perspective on …Asking questions: A practical guide to questionnaire design (1983)Asking questions: A practical…Response-shift bias: A source of contamination of self-report measures. (1979)Response-shift bias: A source…A theory of motivation for some classroom experiences. (1979)A theory of motivation for so…Learned helplessness in humans: Critique and reformulation. (1978)Learned helplessness in human…Breaking Free from Product Marketing (1977)Breaking Free from Product Ma…Theories of motivation : from mechanism to cognition (1972)Theories of motivation : from…The actor and the observer : Divergent perceptions of the causes of behavior (1972)The actor and the observer : …Attribution theory in social psychology (1967)Attribution theory in social …The psychology of interpersonal relations. (1958)The psychology of interperson…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Advances in Consumer Research (2025)The Psychology of Interpersonal Relations. (1958)Generalized expectancies for internal versus external control of reinforcement. (1966)Cognitive Therapy and the Emotional Disorders (1975)Attaining Self-Regulation (2000)The Evolution of Reciprocal Altruism (1971)Emotional Intelligence (1990)Expectancy–Value Theory of Achievement Motivation (2000)Motivational Beliefs, Values, and Goals (2002)A Theory of Social Comparison Processes (1954)Society and the Adolescent Self-Image (1965)Self-efficacy mechanism in human agency. (1982)A social-cognitive approach to motivation and personality. (1988)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)The Handbook of Social Psychology (1969)Evolving to a New Dominant Logic for Marketing (2003)Mind, Self, and Society (2015)A Generic Concept of Marketing (1972)The marketing of professional services (1972)Marketing Activities in the Service Industries (1974)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Atmospherics as a Marketing Tool (1974)Classifying Services to Gain Strategic Marketing Insights (1983)The Elaboration Likelihood Model of Persuasion (1986)Illusion and well-being: A social psychological perspective on mental health. (1988)Perceived organizational support. (1986)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)From Intentions to Actions: A Theory of Planned Behavior (1985)Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. (2000)
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References

  • 1958The psychology of interpersonal relations.13,840 cited
  • 1985An attributional theory of achievement motivation and emotion.8,747 cited
  • 1978Learned helplessness in humans: Critique and reformulation.7,164 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,887 cited
  • 1967Attribution theory in social psychology3,831 cited
  • 1987Attribution: Perceiving the Causes of Behavior3,760 cited
  • 1985Problems and Strategies in Services Marketing2,824 cited
  • 1979A theory of motivation for some classroom experiences.2,547 cited
  • 1977Breaking Free from Product Marketing2,056 cited
  • 1985A Role Theory Perspective on Dyadic Interactions: The Service Encounter2,007 cited
  • 1972The actor and the observer : Divergent perceptions of the causes of behavior1,126 cited
  • 1990Customer participation in service production and delivery.762 cited
  • 1983Asking questions: A practical guide to questionnaire design732 cited
  • 1986Clients as "Partial" Employees of Service Organizations: Role Development in Client Participation709 cited
  • 1972Theories of motivation : from mechanism to cognition662 cited

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  • 1979Response-shift bias: A source of contamination of self-report measures.573 cited
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