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Assessing the impact of derived behavior information on customer attrition in the financial service industry
16 references·1 citing·45 second hop
Assessing the impact of derived behavior information on customer attrition in the financial service industry (2014)Assessing the impact of derived behavior …A hierarchical multiple kernel support vector machine for customer churn prediction using longitudinal behavioral data (2012)A hierarchical multiple kerne…New insights into churn prediction in the telecommunication sector: A profit driven data mining approach (2011)New insights into churn predi…Quantitative models for direct marketing: A review from systems perspective (2008)Quantitative models for direc…Modeling churn using customer lifetime value (2008)Modeling churn using customer…A reference model for customer-centric data mining with support vector machines (2008)A reference model for custome…Defection Detection: Measuring and Understanding the Predictive Accuracy of Customer Churn Models (2006)Defection Detection: Measurin…Economic benefit of powerful credit scoring (2005)Economic benefit of powerful …Customer base analysis: partial defection of behaviourally loyal clients in a non-contractual FMCG retail setting (2004)Customer base analysis: parti…Customer attrition analysis for financial services using proportional hazard models (2003)Customer attrition analysis f…Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics (2001)Satisfaction, Repurchase Inte…Understanding the Customer Base of Service Providers: An Examination of the Differences between Switchers and Stayers (2000)Understanding the Customer Ba…Implications of Loyalty Program Membership and Service Experiences for Customer Retention and Value (2000)Implications of Loyalty Progr…Customer Satisfaction Cues To Support Market Segmentation and Explain Switching Behavior (2000)Customer Satisfaction Cues To…Analysis and Prediction of Insolvency in the Property-Liability Insurance Industry: A Comparison of Logit and Hazard Models (1996)Analysis and Prediction of In…Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Customer Switching Behavior i…An econometric analysis of the bank credit scoring problem (1989)An econometric analysis of th…Research Trends in Customer Churn Prediction: A Data Mining Approach (2021)Research Trends in Customer C…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Zero defections: quality comes to services. 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Examining Moderating Influences in a Retailing Context (2005)Evaluation of Structural Equation Models Using the Partial Least Squares (PLS) Approach (2009)Handling class imbalance in customer churn prediction (2008)Managing Customer Relationships in the Social Media Era: Introducing the Social CRM House (2013)A new hybrid classification algorithm for customer churn prediction based on logistic regression and decision trees (2018)
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References

  • 1995Customer Switching Behavior in Service Industries: An Exploratory Study2,903 cited
  • 2001Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics2,256 cited
  • 2000Understanding the Customer Base of Service Providers: An Examination of the Differences between Switchers and Stayers1,305 cited
  • 2000Implications of Loyalty Program Membership and Service Experiences for Customer Retention and Value1,157 cited
  • 2000Customer Satisfaction Cues To Support Market Segmentation and Explain Switching Behavior629 cited
  • 2006Defection Detection: Measuring and Understanding the Predictive Accuracy of Customer Churn Models574 cited
  • 2011New insights into churn prediction in the telecommunication sector: A profit driven data mining approach460 cited
  • 2003Customer attrition analysis for financial services using proportional hazard models430 cited
  • 2004Customer base analysis: partial defection of behaviourally loyal clients in a non-contractual FMCG retail setting425 cited
  • 1989An econometric analysis of the bank credit scoring problem284 cited
  • 2008Modeling churn using customer lifetime value187 cited
  • 2008Quantitative models for direct marketing: A review from systems perspective182 cited
  • 2012A hierarchical multiple kernel support vector machine for customer churn prediction using longitudinal behavioral data146 cited

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  • 2005Economic benefit of powerful credit scoring135 cited
  • 1996Analysis and Prediction of Insolvency in the Property-Liability Insurance Industry: A Comparison of Logit and Hazard Models131 cited
  • 2008A reference model for customer-centric data mining with support vector machines86 cited
  • Cited by

    • 2021Research Trends in Customer Churn Prediction: A Data Mining Approach15 cited