SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
The quality of bi‐directional service quality in dyadic service encounters
16 references·5 citing·33 second hop
The quality of bi‐directional service quality in dyadic service encounters (2001)The quality of bi‐directional service qua…A measure of service quality for retail stores: Scale development and validation (1996)A measure of service quality …Developing relationships in business networks (1995)Developing relationships in b…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Understanding Customer Expectations of Service (1991)Understanding Customer Expect…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…A Gap Analysis of Professional Service Quality (1989)A Gap Analysis of Professiona…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Competing on the Eight Dimensions of Quality (1987)Competing on the Eight Dimens…Servqual : a multiple-item scale for measuring customer perceptions of service quality (1986)Servqual : a multiple-item sc…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Designing services that deliver (1984)Designing services that deliv…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Classifying Services to Gain Strategic Marketing Insights (1983)Classifying Services to Gain …Breaking Free from Product Marketing (1977)Breaking Free from Product Ma…Principles of Marketing (1972)Principles of MarketingA technique for measurement of attitudes (1932)A technique for measurement o…Retailer behavior as determinant of service quality in Indian retailing (2010)Retailer behavior as determin…The interactive interface of service quality (2006)The interactive interface of …Sequential service quality in service encounter chains: case studies (2006)Sequential service quality in…Multiple informants and asymmetric interactions of mutual trust in dyadic business relationships (2006)Multiple informants and asymm…A customized construct of sequential service quality in service encounter chains: time, context, and performance threshold (2004)A customized construct of seq…The Nature of the Firm (1937)Economic Action and Social Structure: The Problem of Embeddedness (1985)”Coopetition” in Business Networks—to Cooperate and Compete Simultaneously (2000)The strategic impact of external networks: subsidiary performance and competence development in the multinational corporation (2002)Firm resources and sustained competitive advantage (2004)Sustainable supply chain management and inter‐organizational resources: a literature review (2009)Strategic Management and Marketing in the Service Sector (1984)Evolving to a New Dominant Logic for Marketing (2003)Relation of Consumers' Buying Habits to Marketing Methods (1923)An empirical assessment of the SERVQUAL scale (1992)Relational Benefits in Services Industries: The Customer's Perspective (1998)Designing conceptual articles: four approaches (2020)Advertising as Information (1974)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Income and well-being: an empirical analysis of the comparison income effect (2004)Analyzing Likert Data (2012)Research Methods in Psychology (2016)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Understanding Service Convenience (2002)Effects of innovation types on firm performance (2011)
this work references cited by second hop

References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1932A technique for measurement of attitudes9,567 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1972Principles of Marketing5,587 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 1995Developing relationships in business networks3,265 cited
  • 1977Breaking Free from Product Marketing2,056 cited
  • 1983Classifying Services to Gain Strategic Marketing Insights1,994 cited
  • 1996A measure of service quality for retail stores: Scale development and validation1,921 cited
  • 1986Servqual : a multiple-item scale for measuring customer perceptions of service quality1,857 cited
  • 1987Competing on the Eight Dimensions of Quality1,691 cited
  • 1991Understanding Customer Expectations of Service1,403 cited
  • 1984Designing services that deliver1,272 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1989
A Gap Analysis of Professional Service Quality
1,123 cited

Cited by

  • 2010Retailer behavior as determinant of service quality in Indian retailing27 cited
  • 2004A customized construct of sequential service quality in service encounter chains: time, context, and performance threshold24 cited
  • 2006The interactive interface of service quality21 cited
  • 2006Sequential service quality in service encounter chains: case studies20 cited
  • 2006Multiple informants and asymmetric interactions of mutual trust in dyadic business relationships19 cited