References

• 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions15,223 cited
• 1979Review of Psychometric theory (2nd ed.).11,466 cited
• 1982An Investigation into the Determinants of Customer Satisfaction3,441 cited
• 1983Modeling Consumer Satisfaction Processes Using Experience-Based Norms966 cited
• 1981Disconfirmation of expectations and satisfaction with a retail service.445 cited
• 1984Life Status Changes and Changes in Consumer Preferences and Satisfaction235 cited
• 1981The hidden agenda of consumer complaining.227 cited
• 1984Validity and Reliability of the Confirmation of Expectations Paradigm As a Determinant of Consumer Satisfaction150 cited
• 1977Extending the Concept of Consumer Satisfaction147 cited
• 1976The Development of a Scale to Measure Consumer Discontent125 cited
• 1983Industrial Organization and Consumer Satisfaction/Dissatisfaction109 cited
• 1973An Exploratory Behavioral and Socio‐Economic Profile of Consumer Action About Dissatisfaction with Selected Household Appliances74 cited
• 1980The Role of Situationally-Produced Expectations, Others' Experiences, and Prior Experience in Determining Consumer Satisfaction44 cited
• 1984The Role of Expectations in The Determination of Consumer Satisfaction42 cited