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Understanding Customer Value in Business-to-Business Relationships
16 references·16 citing·33 second hopsampled
Understanding Customer Value in Business-to-Business Relationships (2005)Understanding Customer Value in Business-…Advances in Consumer Research (2025)Advances in Consumer ResearchAn Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)Determinants of Long-Term Ori…Comparative Economic Organization: The Analysis of Discrete Structural Alternatives (1991)Comparative Economic Organiza…Comparative fit indexes in structural models. (1990)Comparative fit indexes in st…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…The Economic Institutions of Capitalism (1987)The Economic Institutions of …Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…The Economic Institutions of Capitalism (1986)The Economic Institutions of …Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Markets and Hierarchies (1975)Markets and HierarchiesInter-organisational relationships for social impact: A systematic literature review (2021)Inter-organisational relation…The Contributions of Firm Innovativeness to Customer Value in Purchasing Behavior (2014)The Contributions of Firm Inn…Perceived value in B2B and B2C (2014)Perceived value in B2B and B2CThe impact of network configurations on value constellations in business markets — The case of an innovation network (2012)The impact of network configu…In search for the added value of FM: what we know and what we need to learn (2012)In search for the added value…Impact of relationship value on project portfolio success — Investigating the moderating effects of portfolio characteristics and external turbulence (2012)Impact of relationship value …Impact of customer integration on project portfolio management and its success—Developing a conceptual framework (2012)Impact of customer integratio…Value and risk in business-to-business e-banking (2011)Value and risk in business-to…THE FLEXIBILITY OF LOGISTICS SERVICE PROVIDERS AND ITS IMPACT ON CUSTOMER LOYALTY: AN EMPIRICAL STUDY (2011)THE FLEXIBILITY OF LOGISTICS …The Flexibility of Logistics Service Providers and its Impact on Customer Loyalty – An Empirical Study (2011)The Flexibility of Logistics …Analyzing existing customers’ websites to improve the customer acquisition process as well as the profitability prediction in B-to-B marketing (2011)Analyzing existing customers’…Searching for Relationship Value in Business Markets: Are We Missing Something? (2010)Searching for Relationship Va…Purchasing Higher-Value, Higher-Price Offerings in Business Markets (2010)Purchasing Higher-Value, High…Modeling customer value perceptions in cross-cultural business markets (2010)Modeling customer value perce…Retailers' different value perceptions of mobile advertising service (2007)Retailers' different value pe…Managing Customer Relationships (2007)Managing Customer Relationshi…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)A Reliability Coefficient for Maximum Likelihood Factor Analysis (1973)Significance tests and goodness of fit in the analysis of covariance structures. (1980)EQS : structural equations program manual (1989)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Trust and TAM in Online Shopping: An Integrated Model1 (2003)A Survey of Corporate Governance (1997)Dynamic capabilities and strategic management (1997)An assessment of survey research in POM: from constructs to theory (1998)Comparing Response Rates from Web and Mail Surveys: A Meta-Analysis (2008)Cross-Sectional versus Longitudinal Survey Research: Concepts, Findings, and Guidelines (2008)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Bibliometric Methods in Management and Organization (2014)When to use and how to report the results of PLS-SEM (2018)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1990Comparative fit indexes in structural models.25,213 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1987The Economic Institutions of Capitalism14,787 cited
  • 2025Advances in Consumer Research13,264 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys12,220 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1986The Economic Institutions of Capitalism10,729 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1991Comparative Economic Organization: The Analysis of Discrete Structural Alternatives7,150 cited
  • 1975Markets and Hierarchies6,842 cited
  • 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited

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1994
Determinants of Long-Term Orientation in Buyer-Seller Relationships
6,726 cited

Cited by

  • 2010Searching for Relationship Value in Business Markets: Are We Missing Something?149 cited
  • 2007Managing Customer Relationships138 cited
  • 2012Impact of relationship value on project portfolio success — Investigating the moderating effects of portfolio characteristics and external turbulence132 cited
  • 2012Impact of customer integration on project portfolio management and its success—Developing a conceptual framework124 cited
  • 2012The impact of network configurations on value constellations in business markets — The case of an innovation network112 cited
  • 2010Modeling customer value perceptions in cross-cultural business markets111 cited
  • 2010Purchasing Higher-Value, Higher-Price Offerings in Business Markets93 cited
  • 2011THE FLEXIBILITY OF LOGISTICS SERVICE PROVIDERS AND ITS IMPACT ON CUSTOMER LOYALTY: AN EMPIRICAL STUDY89 cited
  • 2014Perceived value in B2B and B2C89 cited
  • 2011The Flexibility of Logistics Service Providers and its Impact on Customer Loyalty – An Empirical Study87 cited
  • 2012In search for the added value of FM: what we know and what we need to learn86 cited
  • 2014The Contributions of Firm Innovativeness to Customer Value in Purchasing Behavior71 cited
  • 2011Analyzing existing customers’ websites to improve the customer acquisition process as well as the profitability prediction in B-to-B marketing63 cited
  • 2011Value and risk in business-to-business e-banking63 cited
  • 2021Inter-organisational relationships for social impact: A systematic literature review62 cited
  • 2007Retailers' different value perceptions of mobile advertising service57 cited