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Modeling customer value perceptions in cross-cultural business markets · Study

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ArticleModeling customer value perceptions in cross-cultural business markets

Christopher P. Blocker2010

OA

Articlegreen2010

Modeling customer value perceptions in cross-cultural business markets

Christopher P. Blocker

111 citations·0/0 files stored·Journal of Business Research

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Customer Service Quality and Loyalty Service and Product Innovation Corporate Governance and Management

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.2002Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations 1991Structural Equations with Latent Variables.2003Evolving to a New Dominant Logic for Marketing 1998The partial least squares approach for structural equation modeling.2001Accounting for common method variance in cross-sectional research designs.1998Modern Methods for Business Research

Cited by

2012Impact of relationship value on project portfolio success — Investigating the moderating effects of portfolio characteristics and external turbulence 2015To be or not to be (loyal): Is there a recipe for customer loyalty in the B2B context?2013A comparison of service evaluation models in the context of sport and fitness centres in Greece 2014Perceived value in B2B and B2C 2011Value and risk in business-to-business e-banking

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2011Value and risk in business-to-business e-bankingarticle · 13 shared references 2013Perceived value in community supported agriculture (CSA)article · 13 shared references 2010Proactive customer orientation and its role for creating customer value in global marketsarticle · 12 shared references 2010Examining the Firm's Value Creation Process: A Managerial Perspective of the Firm's Value Offering Strategy and Performancearticle · 12 shared references 2011The idiosyncratic behaviour of service quality, value, satisfaction, and intention to recommend in higher education: An empirical examinationarticle · 12 shared references 2009Reframing Customer Value in a Service-Based Paradigm: An Evaluation of a Formative Measure in a Multi-industry, Cross-cultural Contextchapter · 12 shared references

Details

Year2010

Typearticle

Published2010-06-03

VenueJournal of Business Research

ISSN-L0148-2963

Languageen

Citations111

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.jbusres.2010.05.001

openalex_workW2113011972

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2014Perceived value of service innovation: a conceptual framework

2013Supplier representative activities and customer perceived value in complex industrial solutions

2017The combined effect of product returns experience and switching costs on B2B customer re-purchase intent