References

• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
• 1966The Scree Test For The Number Of Factors13,549 cited
• 1977Marketing Research: Methodological Foundations4,351 cited
• 1970Marketing Research3,552 cited
• 1991The use of lisrel in validating marketing constructs1,864 cited
• 1986THE APPLICATION OF EXPLORATORY FACTOR ANALYSIS IN APPLIED PSYCHOLOGY: A CRITICAL REVIEW AND ANALYSIS1,732 cited
• 2000A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study1,407 cited
• 1987Expectations and Norms in Models of Consumer Satisfaction1,166 cited
• 1998On the relationship between store image, store satisfaction and store loyalty1,157 cited
• 1998A model of consumer perceptions and store loyalty intentions for a supermarket retailer880 cited
• 1995Dineserv: A Tool for Measuring Service Quality in Restaurants823 cited
• 1974Measuring the Job Satisfaction of Industrial Salesmen615 cited
• 1995The Effects of Culture and Socioeconomics on the Performance of Global Brand Image Strategies574 cited
• 1997