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Assessing consumer attitudes toward off‐site customer service contact methods
16 references·0 citing·42 second hop
Assessing consumer attitudes toward off‐site customer service contact methods (2009)Assessing consumer attitudes toward off‐s…WebQual: An Instrument for Consumer Evaluation of Web Sites (2007)WebQual: An Instrument for Co…Perceived e‐service quality (PeSQ) (2007)Perceived e‐service quality (…Measuring Service Quality in E-Retailing (2006)Measuring Service Quality in …E-S-QUAL (2004)E-S-QUALeTailQ: dimensionalizing, measuring and predicting etail quality (2003)eTailQ: dimensionalizing, mea…E-LOYALTY: YOUR SECRET WEAPON ON THE WEB (2003)E-LOYALTY: YOUR SECRET WEAPON…Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…Dimensions of e‐quality (2002)Dimensions of e‐qualityCustomer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)Customer loyalty in e-commerc…Customer Loyalty in E-Commerce (2002)Customer Loyalty in E-CommerceShopping Online for Freedom, Control, and Fun (2001)Shopping Online for Freedom, …Exploring the factors associated with Web site success in the context of electronic commerce (2000)Exploring the factors associa…Fundamentals of Logistics Management (1998)Fundamentals of Logistics Man…Scale Development : Theory and Applications (1991)Scale Development : Theory an…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Behavioral Consequences of Service Quality (1996)The influence of online product recommendations on consumers’ online choices (2004)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Measuring Service Quality: A Reexamination and Extension (1992)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Enticing online consumers: an extended technology acceptance perspective (2002)Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model (2004)Understanding e-learning continuance intention: An extension of the Technology Acceptance Model (2006)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Customer perceptions of e‐service quality in online shopping (2005)Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)From e-commerce to social commerce: A close look at design features (2012)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)An Updated and Streamlined Technology Readiness Index (2014)Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Paradoxes of Technology: Consumer Cognizance, Emotions, and Coping Strategies (1998)The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)The Discovery of Grounded Theory (2017)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Commitment-Trust Theory of Relationship Marketing (1994)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Understanding Customer Experience Throughout the Customer Journey (2016)Measuring Switching Costs and the Determinants of Customer Retention in Internet-Enabled Businesses: A Study of the Online Brokerage Industry (2002)The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research (2004)The role of social presence in establishing loyalty in e-Service environments (2006)Index Construction with Formative Indicators: An Alternative to Scale Development (2001)Scale Development Research (2006)Making sense of Cronbach's alpha (2011)
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References

  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 1991Scale Development : Theory and Applications15,552 cited
  • 2004E-S-QUAL3,962 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
  • 2002Customer loyalty in e-commerce: an exploration of its antecedents and consequences2,339 cited
  • 2003eTailQ: dimensionalizing, measuring and predicting etail quality2,295 cited
  • 2003E-LOYALTY: YOUR SECRET WEAPON ON THE WEB2,084 cited
  • 2000Exploring the factors associated with Web site success in the context of electronic commerce1,523 cited
  • 2001Shopping Online for Freedom, Control, and Fun1,150 cited
  • 2002Customer Loyalty in E-Commerce1,062 cited
  • 2006Measuring Service Quality in E-Retailing1,056 cited
  • 1998Fundamentals of Logistics Management897 cited
  • 2007WebQual: An Instrument for Consumer Evaluation of Web Sites811 cited
  • 2007Perceived e‐service quality (PeSQ)788 cited
  • 2002

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Dimensions of e‐quality
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