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Consumer responses to gift receipt in business-to-consumer contexts
16 references·16 citing·42 second hopsampled
Consumer responses to gift receipt in business-to-consumer contexts (2005)Consumer responses to gift receipt in bus…An Examination of Selected Marketing Mix Elements and Brand Equity (2000)An Examination of Selected Ma…A Benefit Congruency Framework of Sales Promotion Effectiveness (2000)A Benefit Congruency Framewor…Perceptions of Price Unfairness: Antecedents and Consequences (1999)Perceptions of Price Unfairne…Commitment in Exchange Relations: Test of a Theory of Relational Cohesion (1996)Commitment in Exchange Relati…How is a Possession "Me" or "Not Me"? Characterizing Types and an Antecedent of Material Possession Attachment (1995)How is a Possession "Me" or "…The Difference between Communal and Exchange Relationships: What it is and is Not (1993)The Difference between Commun…Gift Giving as Agapic Love: An Alternative to the Exchange Paradigm Based on Dating Experiences (1993)Gift Giving as Agapic Love: A…Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction (1993)Assessing the Dimensionality …Managing Brand Equity (1991)Managing Brand EquityRelationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…"My Favorite Things": A Cross-Cultural Inquiry into Object Attachment, Possessiveness, and Social Linkage (1988)"My Favorite Things": A Cross…Effects of Relationship Marketing on Satisfaction, Retention, and Prices in the Life Insurance Industry (1987)Effects of Relationship Marke…Influence : science and practice (1985)Influence : science and pract…Gift Giving in Anthropological Perspective (1983)Gift Giving in Anthropologica…A Theory of Psychological Reactance (1968)A Theory of Psychological Rea…The Norm of Reciprocity: A Preliminary Statement (1960)The Norm of Reciprocity: A Pr…Feeling lucky: How framing the target product as a free gift enhances purchase intention (2021)Feeling lucky: How framing th…Consumers' response to promotional gifts: The role of gender, transactional value, and reciprocity (2020)Consumers' response to promot…When free gifts hurt the promoted product (2019)When free gifts hurt the prom…Mediational role of perceived personal legacy value between consumer agentic generativity and attitudes/buying intentions toward luxury brands (2017)Mediational role of perceived…The Power of Codesign to Bond Customers to Products and Companies: The Role of Toolkit Support and Creativity (2016)The Power of Codesign to Bond…How Gifts Influence Relationships With Service Customers and Financial Outcomes for Firms (2016)How Gifts Influence Relations…Advance selling with freebies and limited production capacity (2016)Advance selling with freebies…Effects of free gifts with purchase on online purchase satisfaction (2015)Effects of free gifts with pu…The Effect of Requests for Positive Evaluations on Customer Satisfaction Ratings (2014)The Effect of Requests for Po…Impact of Giving on Self and Impact of Self on Giving (2014)Impact of Giving on Self and …The dark side of trust: When trust becomes a ‘poisoned chalice’ (2013)The dark side of trust: When …First Choice? Last Resort? Social Risks and Gift Card Selection (2012)First Choice? Last Resort? So…It's Not what you Get but when you Get It: The Effect of Gift Sequence on Deposit Balances and Customer Sentiment in a Commercial Bank (2011)It's Not what you Get but whe…The Impact of Customers' Relational Models on Price-Based Defection (2010)The Impact of Customers' Rela…The Effects of Profit-Sharing Contract and Feedback on the Sustainability of Cooperation (2010)The Effects of Profit-Sharing…Will you care when you pay more? The negative side of targeted promotions (2007)Will you care when you pay mo…Public Opinion and Public Opinion Polling (1948)The Evolution of Reciprocal Altruism (1971)Social Capital in the Creation of Human Capital (2000)Social Exchange Theory: An Interdisciplinary Review (2005)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Research in Organizational Behavior. (1986)Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty Judgments (2000)The Price is Unfair! A Conceptual Framework of Price Fairness Perceptions (2004)Being Good or Being Known: An Empirical Examination of the Dimensions, Antecedents, and Consequences of Organizational Reputation (2005)American Economic Review (2019)Advances in Consumer Research (2025)A circumplex model of affect. (1980)Understanding Attitudes and Predicting Social Behavior (1980)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)The Role of Emotions in Marketing (1999)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Developing and validating a multidimensional consumer-based brand equity scale (2001)Influencer Marketing: How Message Value and Credibility Affect Consumer Trust of Branded Content on Social Media (2018)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. (1991)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Measuring the Hedonic and Utilitarian Dimensions of Consumer Attitude (2003)Some antecedents and outcomes of brand love (2006)Emerging perspectives on services marketing (1983)International marketing and purchasing of industrial goods (1984)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)The Sources and Consequences of Embeddedness for the Economic Performance of Organizations: The Network Effect (1996)A Focus Theory of Normative Conduct: A Theoretical Refinement and Reevaluation of the Role of Norms in Human Behavior (1991)Implicit social cognition: Attitudes, self-esteem, and stereotypes. (1995)Social Influence: Compliance and Conformity (2004)Normative Influences on Altruism (1977)The Elaboration Likelihood Model of Persuasion (1986)A meta-analytic review of experiments examining the effects of extrinsic rewards on intrinsic motivation. (1999)Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)
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References

  • 1960The Norm of Reciprocity: A Preliminary Statement12,049 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 1968A Theory of Psychological Reactance4,758 cited
  • 1991Managing Brand Equity3,818 cited
  • 1985Influence : science and practice3,581 cited
  • 2000An Examination of Selected Marketing Mix Elements and Brand Equity3,433 cited
  • 1993Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction1,982 cited
  • 2000A Benefit Congruency Framework of Sales Promotion Effectiveness1,544 cited
  • 1987Effects of Relationship Marketing on Satisfaction, Retention, and Prices in the Life Insurance Industry1,090 cited
  • 1999Perceptions of Price Unfairness: Antecedents and Consequences943 cited
  • 1993The Difference between Communal and Exchange Relationships: What it is and is Not938 cited
  • 1983Gift Giving in Anthropological Perspective930 cited
  • 1996Commitment in Exchange Relations: Test of a Theory of Relational Cohesion833 cited
  • 1988"My Favorite Things": A Cross-Cultural Inquiry into Object Attachment, Possessiveness, and Social Linkage827 cited
  • 1995How is a Possession "Me" or "Not Me"? Characterizing Types and an Antecedent of Material Possession Attachment

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754 cited
  • 1993Gift Giving as Agapic Love: An Alternative to the Exchange Paradigm Based on Dating Experiences681 cited
  • Cited by

    • 2013The dark side of trust: When trust becomes a ‘poisoned chalice’192 cited
    • 2011It's Not what you Get but when you Get It: The Effect of Gift Sequence on Deposit Balances and Customer Sentiment in a Commercial Bank59 cited
    • 2007Will you care when you pay more? The negative side of targeted promotions41 cited
    • 2016Advance selling with freebies and limited production capacity41 cited
    • 2017Mediational role of perceived personal legacy value between consumer agentic generativity and attitudes/buying intentions toward luxury brands39 cited
    • 2014The Effect of Requests for Positive Evaluations on Customer Satisfaction Ratings37 cited
    • 2015Effects of free gifts with purchase on online purchase satisfaction34 cited
    • 2016The Power of Codesign to Bond Customers to Products and Companies: The Role of Toolkit Support and Creativity32 cited
    • 2014Impact of Giving on Self and Impact of Self on Giving29 cited
    • 2010The Effects of Profit-Sharing Contract and Feedback on the Sustainability of Cooperation25 cited
    • 2021Feeling lucky: How framing the target product as a free gift enhances purchase intention23 cited
    • 2016How Gifts Influence Relationships With Service Customers and Financial Outcomes for Firms21 cited
    • 2019When free gifts hurt the promoted product20 cited
    • 2020Consumers' response to promotional gifts: The role of gender, transactional value, and reciprocity20 cited
    • 2012First Choice? Last Resort? Social Risks and Gift Card Selection17 cited
    • 2010The Impact of Customers' Relational Models on Price-Based Defection16 cited