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Empowerment and organizational change

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References

1992The empowerment of service workers: what, why, how, and when.1,243 cited
1991Organization Development and Transformation325 cited
1996National character and response to unsatisfactory hotel service146 cited
1995The balanced score‐card: short‐term guest or long‐term resident?113 cited
1996Empowerment to the people: creating an atmosphere for growth20 cited
1996Empowerment and rewards: a case study16 cited

Cited by

2006From bureaucratic organizations to learning organizations81 cited
2015The impacts of perceived organizational prestige and organization identification on turnover intention: the mediating effect of psychological empowerment78 cited
2016The Effects of Psychological Empowerment on Job Satisfaction and Job Performance of Tourist Guides58 cited
2022Impact of the project manager's transformational leadership, influenced by mediation of self-leadership and moderation of empowerment, on project success53 cited
2008Which management practices are contributory to service quality?49 cited
2017The Influence of Employee Empowerment on Employee Job Satisfaction in Five-Star Hotels in Jordan41 cited
2024Effectiveness of Organizational Change through Employee Involvement: Evidence from Telecommunications and Refinery Companies36 cited
2020

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Providing Services During Times of Change: Can Employees Maintain Their Levels of Empowerment, Work Engagement and Service Quality Through a Job Crafting Intervention?

35 cited

2023Proactive personality and performance in the hospitality industry firms: mediating role of job crafting33 cited

2006Organizational learning, change and power: toward a practice‐theory framework32 cited

2020IMPACT OF PSYCHOLOGICAL EMPOWERMENT ON THE PERFORMANCE OF EMPLOYEES IN THE FOUR- AND FIVE-STAR HOTEL SECTOR IN THE DEAD SEA–JORDAN TOURIST AREA25 cited

2022Linking LMX and schedule flexibility with employee innovative work behaviors: mediating role of employee empowerment and response to change24 cited

2023A descriptive statistical analysis of enablers for integrated sustainable-green-lean-six sigma-agile manufacturing system (ISGLSAMS) in Indian manufacturing industries22 cited

2008Is empowerment really a contributory factor to service quality?21 cited

2007Internal service climate and psychological empowerment among public employees19 cited

2018Searching for More Than Just a House? The Extent to Which Government Provided RDP Housing Compared to Self-help Housing Empower Poor Communities in South Africa11 cited