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Comparing Customer and Supplier Perceptions of Value Offerings: An Exploratory Assessment · Study

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ArticleComparing Customer and Supplier Perceptions of Value Offerings: An Exploratory Assessment

Aurélia Lefaix-Durand2010

Article2010

Comparing Customer and Supplier Perceptions of Value Offerings: An Exploratory Assessment

Aurélia Lefaix-Durand · Robert Andrew Kozak

20 citations·0/0 files stored·Journal of business market management

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Customer Service Quality and Loyalty Quality and Supply Management Service and Product Innovation

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References

1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence 2003Evolving to a New Dominant Logic for Marketing 2008Decision making with the analytic hierarchy process 2004Co-creation experiences: The next practice in value creation 1997Customer value: The next source for competitive advantage 1995The Comparative Advantage Theory of Competition 1994Dyadic Business Relationships within a Business Network Context 1996The value concept and relationship marketing

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2009Extending relationship value: observations from a case study of the Canadian structural wood products industryarticle · 26 shared references 2019Mapping value in business markets: An integrative frameworkarticle · 15 shared references 2005Value creation in the relationship life cycle: A quasi-longitudinal analysisarticle · 14 shared references 2008Customer value from a customer perspective: a comprehensive reviewarticle · 14 shared references 2011Reframing customer value from a dominant logics perspectivearticle · 14 shared references 2010Searching for Relationship Value in Business Markets: Are We Missing Something?article · 13 shared references

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Year2010

Typearticle

Published2010-08-06

VenueJournal of business market management

ISSN-L1864-0753

Languageen

Citations20

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1007/s12087-010-0038-0

openalex_workW2091650580

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