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People empowerment: the key to TQM success
1 references·16 citing·51 second hop
People empowerment: the key to TQM success (1997)People empowerment: the key to TQM successQuality-Control Handbook. (1952)Quality-Control Handbook.Importance of first-line employees in lean implementation in SMEs: a systematic literature review (2022)Importance of first-line empl…Social Impact of Value-Based Banking: Best Practises and a Continuity Framework (2021)Social Impact of Value-Based …Addressing strategic human resource management practices for TQM: the case of an Indian tire manufacturing company (2021)Addressing strategic human re…Linking transformational leadership and continuous improvement (2020)Linking transformational lead…Why do organisational change programmes fail? (2014)Why do organisational change …Resource flexibility for lean manufacturing: SAP-LAP analysis of a case study (2013)Resource flexibility for lean…Review study of developing an integrated TQM with LM framework model in Malaysian automotive industry (2012)Review study of developing an…What are the fundamental features supporting service quality? (2010)What are the fundamental feat…A review on an employee empowerment in TQM practice (2010)A review on an employee empow…The roles of communication process for an effective lean manufacturing implementation (2009)The roles of communication pr…Which management practices are contributory to service quality? (2008)Which management practices ar…The roles of communication process for an effective lean manufacturing implementation (2008)The roles of communication pr…A Review of Problem Solving Capabilities in Lean Process Management (2008)A Review of Problem Solving C…Exploring TQM awareness in the Greek national business context: between conservatism and reformism cultural determinants of TQM (2007)Exploring TQM awareness in th…Moving the quality effort forward – the emerging role of the middle manager (2004)Moving the quality effort for…Facilitating total quality through effective project management (2000)Facilitating total quality th…The machine that changed the world (1992)Lean viewed as a philosophy (2006)The role of communication and management support in a lean manufacturing implementation (2006)Lean production system development through leadership practices (2018)A leanness assessment methodology based on neutrosophic DEMATEL (2021)Organizational enablers for sustainable manufacturing and industrial ecology (2021)Basics of qualitative research (1990)The fifth discipline, the art and practice of the learning organization (1991)Basics of Qualitative Research (1992)The determinants of organizational change management success: Literature review and case study (2021)The role of dispositional mindfulness in employee readiness for change during the COVID-19 pandemic (2021)Hospital organizational change: The importance of teamwork culture, communication, and change readiness (2023)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Service management and marketing: managing the moments of truth in service competition (1990)Total quality management as competitive advantage: A review and empirical study (1995)The Relationship Between Service Quality and Satisfaction on Customer Loyalty in Malaysian Mobile Communication Industry (2011)Service leadership for adaptive selling and effective customer service teams (2015)Updates in service standards in hotels: how COVID-19 changed operations (2021)Out of the Crisis (1982)Measuring Service Quality: A Reexamination and Extension (1992)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Um estudo sobre a certificação ISO 9001 no Brasil: mapeamento de motivações, benefícios e dificuldades (2013)Impact of total quality services on financial performance: role of service profit chain (2017)The influence of quality management on organization performance: service quality and product characteristics as a medium (2020)The Machine That Changed the World (1991)Toyota production system: beyond large-scale production (1998)An analysis of the status of resource flexibility and lean manufacturing in a textile machinery manufacturing company (2016)Development of Lean Manufacturing Implementation Framework in Machinery and Equipment SMEs (2020)Empowering Service Employees (1995)Top management leadership, employee empowerment, job satisfaction, and customer satisfaction in TQM organizations: an empirical study (2000)Quality Management (2002)The impact of total quality management practices on employee empowerment in the healthcare sector in Saudi Arabia: a study of King Khalid Hospital (2013)Development culture and TQM in Turkish healthcare: importance of employee empowerment and top management leadership (2018)Total quality management practices and organizational performance in the construction chemicals companies in Jordan (2018)The Norm of Reciprocity: A Preliminary Statement (1960)An Integrative Model Of Organizational Trust (1995)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Achieving Organizational Social Sustainability through Electronic Performance Appraisal Systems: The Moderating Influence of Transformational Leadership (2021)Linking transformational leadership with job satisfaction: the mediating roles of trust and team cohesiveness (2022)An investigation of the interrelationships of leadership styles, psychological safety, thriving at work, and work engagement in the hotel industry: A sequential mediation model (2023)Building Theories from Case Study Research (1989)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Sustainable reverse logistics practices and performance evaluation with fuzzy TOPSIS: A study on Indian retailers (2021)Exploring the synergistic effects of circular economy, Industry 4.0 technology, and green human resource management practices on sustainable performance: Empirical evidence from Indian companies (2024)Gaining competitive advantage status through human resource practices: A study of Indian banks (2024)Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)SERVQUAL: review, critique, research agenda (1996)Bridging ties: a source of firm heterogeneity in competitive capabilities (1999)Lean Manufacturing Implementation in Malaysian Automotive Industry: An Exploratory Study (2014)A systematic review of lean implementation approaches: a proposed technology combined lean implementation framework (2017)
this work references cited by second hop

References

  • 1952Quality-Control Handbook.2,857 cited

Cited by

  • 2020Linking transformational leadership and continuous improvement70 cited
  • 2008The roles of communication process for an effective lean manufacturing implementation55 cited
  • 2010A review on an employee empowerment in TQM practice52 cited
  • 2014Why do organisational change programmes fail?52 cited
  • 2008A Review of Problem Solving Capabilities in Lean Process Management51 cited
  • 2021Addressing strategic human resource management practices for TQM: the case of an Indian tire manufacturing company51 cited
  • 2008Which management practices are contributory to service quality?49 cited
  • 2010What are the fundamental features supporting service quality?47 cited
  • 2009The roles of communication process for an effective lean manufacturing implementation40 cited
  • 2007Exploring TQM awareness in the Greek national business context: between conservatism and reformism cultural determinants of TQM34 cited
  • 2012Review study of developing an integrated TQM with LM framework model in Malaysian automotive industry32 cited
  • 2004Moving the quality effort forward – the emerging role of the middle manager31 cited
  • 2000Facilitating total quality through effective project management29 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2021Social Impact of Value-Based Banking: Best Practises and a Continuity Framework25 cited
  • 2013Resource flexibility for lean manufacturing: SAP-LAP analysis of a case study24 cited
  • 2022Importance of first-line employees in lean implementation in SMEs: a systematic literature review22 cited